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GB · extended_group · Oct 2026
All staff were delightful. Friendly, helpful and polite.
Staff were outstanding. Helpful and kind but not pushy.
Lighting in the room was not great, particularly for applying makeup in the evening before going out.
GB · couple · Oct 2026
GB · solo_traveller · Oct 2026
Not the best experience of this fine old hotel.
I needed a location close to the cathedral so this was ideal. The hotel was quiet at night and the bed was comfortable, Breakfast offered a good choice but was quite highly priced. Staff were friendly and attentive, especially reception staff.
I will not accept room 222 again ( had it before and it is maybe the worst they have). It is very small for a double, has a view onto blank walls and roofs and ventilation extractors. If you open the wondows, you have a kitchen smells and the room is gloomy with a colony of pigeons right opposite the window. There are very many small flights of slippery wooden steps in this hotel in spite of having a lift so it is quite hard for a person with mobility issues to get around and the room number is hard to locate on leaving the lift.
GB · solo_traveller · Oct 2026
Average
Breakfast very good location excellent
Restaurant staff talking amongst themselves too much quality of food served could have been much better especially the prices of each coarse
GB · solo_traveller · Oct 2026
Great place to stay if you're visiting Norwich
Stayed in the junior suite, great space. Incredible room service, lovely clean area, friendly staff - comfortable bed. Perfect for a city stay
Happy with everything.
Tombland · Norwich