The Martha Washington Inn And Spa

103 reviews

• G

  globaltraveltheworld

  ATLANTA, GEORGIA · Couples · Mar 2026

  4/10

  Horrible experience - don’t even think about it

  First time here and we aren’t coming back. Staff is disengaged - no pleasant greetings and no friendless it’s clear they are just going through the motions. I had a horrible experience in the spa. Massage therapist clearly was not trained and her version of a spa was grinding against the bones of your back and neck. She also forgot just decided not to do any upper leg massage on the backs of my legs. Wiped my feet with a wet towel before finishing but not the soles, while is the whole point so you don’t slip. Massage room also had a loud vent near your head on the massage table so it was like your massage next to a vacuum cleaner. No apologies or asking if they could do anything when I do them the massage had been less than pleasant. They just states their price and said that standard gratuity was a 20% tip would be automatically added to my bill. Dinner at Sisters was equally disappointing. My husband ordered the shrimp and grits which was a pile of mushy glop with raisin stuff cornbread. A fried egg on top of breaded shrio and mounds of cheese piled on that. Weird and nothing like what was described on the menu (which also said it had andouille sausage - which was never seen in what came to the table).

• P

  P660HDjoshm

  BOONE, NORTH CAROLINA · Family · Mar 2026

  2/10

  Horrible Management/Customer Service/Communication

  I rarely leave negative reviews, as I want to share positive experiences for businesses instead of bad. I booked a night for new years and had to cancel due to a family health issue, the staff would not let me just cancel as it was within the no cancel window. I get that, they offered me the opportunity to rebook before April. I responded to the email with a date of March 7th as a possible rebook. Silence in the response from the Hotel. Fast forward to March 6th and I get an email from the Hotel with check in directions. I email back saying I am caught off guard by this because I had never received confirmation of a rebook. 8:30pm I finally get a call from the Hotel. Mind you I sent the email at 10:30am. In the email I sent the screen shot of the original email with the cliff hanger of no response. I was assured that they had called me twice. They had not. I was originally told that they had rebooked me on the 26th, when I hadn't even sent the rebook date until the 28th. No phone calls during the time frame and the excuse was the email probably went to my spam, even though their other emails came to my main email. Resolution was to cancel my stay, which was for a night, the cost of $325, and the opportunity to have that as a credit for the next year. The communication from the Hotel to the customer is beyond lacking and cost me for their inability to respond to emails in a timely manner. It was apparently my fault I hadn't checked my spam folder, called the hotel to follow up on if they had actually rebooked me and I was flat out lied to when they started trying to tell me about the phone calls they had made. As a fairly well versed traveler in the US and abroad this is the worst experience I have ever had with an establishment I havent set foot in. I would recommend looking at the areas other offerings, such as VRBOs

• 7

  759juliannel

  Family · Jan 2026

  10/10

  Awesome wedding venue and accommodations!

  Wedding. Beautiful suites Reasonable rates Beautiful ballroom We hosted the rehearsal dinner and bridesmaid luncheon Shelby was absolutely amazing and worked so hard-she does need more help tho It was a fantastic weekend and I would recommend Martha Washington to all for a venue or get away weekend!

• P

  paulaP110PV

  Family · Dec 2025

  2/10

  Terrible Experience over Thanksgiving; Would rate a ZERO if possible

  We spent over$1500 over the Thanksgiving weekend on a suite at the Martha. The heat in the rooms (bedroom and sitting area) did not work. When the staff gave us space heaters, they blew the circuit breakers. We kept the staff apprised of the situation. When we checked out, we were told we would get a credit on our bill. We received no credit. Since then, we have sent several emails and left messages for the management to contact us. NO ONE HAS RETURNED OUR CALLS!!!! We are now 3 full weeks from the end of our stay and NOTHING in response from the management. We love the Abingdon area and will visit again but there is no way you should stay at the Martha!

• H

  Happiness25961221466

  BOCA RATON, FLORIDA · Couples · Dec 2025

  8/10

  Not what I expected

  It was a family trip and we were expected much more from this hotel. Unfortunately service is not as good as we were expecting and especially in the restaurant.