The Orchard Hotel Baguio

41 reviews

• C

  Celeste

  partner · Jun 2025

  10/10

  Charming hotel very close to Burnham Park. Delicious breakfast comes free with the room.

• A

  airamjicab

  Couples · Mar 2025

  4/10

  Lacks proper management

  We have mixed emotions about our stay at this hotel. We stayed at one of their balcony supreme rooms, the room is quite spacious and adorned with dainty fixtures and a comfortable and huge bed. The balcony, however, didn’t have anything in it aside from the AC inverter outdoor unit. We were given a room with a view of an abandoned looking building which made it uncomfortable to even look at so we didn’t really see the point in having a balcony in the first place. The room had paper thin walls we literally could hear the alarm clock coming from next door! Unfortunately, there were multiple business conferences happening on the duration of our stay and the participants were very noisy having no consideration whatsoever for other hotel guests. We were so frustrated! We were woken up with unnecessary noise coming from outside even in the wee hours of the night. We also found it weird how they somehow mixed regular hotel guest breakfast with the people attending seminars. Breakfast time is very chaotic, the food was extremely disappointing and staff just couldn’t care less. I asked for a chili oil from the egg counter and had to witness another staff rudely tell the egg staff that she doesn’t know where the chili oil is as she isn’t the one working in the kitchen. What a circus! Security Guard/Concierge were nice and helpful though. Housekeeping staff were also nice and polite one of them even came to apologize because one of the new housekeeping staff accidentally rang our doorbell by mistake. Spa was superb! King Chef offers great selection of chinese food. Front desk/reception was a hit and miss. Overall, the rooms and facilities have so much potential but greatly lacks proper management. For the price, it’s not really worth it. I wouldn’t recommend staying here. I have read other reviews similar to what we have experience and clearly, management isn’t really doing anything to address these issues.

• W

  W2932SMangelv

  Family · Jan 2025

  2/10

  Not Pet Friendly

  Not Pet friendly. Toilet is dirty. Rude customer services gard is not respectful because i have my dog his approached is nit acceptable.Not Pet friendly. Toilet is dirty. Rude customer services gard is not respectful because i have my dog his approached is nit acceptable.

• 4

  415ljl

  Business · Aug 2024

  2/10

  Very disappointing stay :(

  I used to love staying here that is why during my recent business trip to Baguio, I made sure to book here and even invited my other colleagues to stay here as well. But it was really disappointing from the beginning :( The parking lot attendant did not assist us in the front parking (the front street was busy) so I had a hard time parking my car. It was drizzling at that time, but when I pulled up, the guard just stared at me while I struggled with my umbrella and luggage bags. I had to ask him to help me to the front desk as I was carrying several bags. I was assigned to B3, and all afternoon, it was very noisy in our floor. The serving cart was very noisy and it seems they were hauling tanks and other stuff near the spa area. I actually wanted to get a spa treatment but it was very noisy so i opted to go to the Manor instead. Arriving here after 4 hours of travel from Manila and coming from business meetings, all we ever ask is a pleasant and peaceful stay in our hotel. But The Orchard, sadly , now has obviously depreciated their standards in customer service. If you are in Baguio looking for comfort and a little bit of relaxing sleep after a long day, better to just add a little bit more and stay in BCC or the Manor. Avoid Orchard Hotel at all cost!

• M

  MARY

  Jun 2024

  10/10

  Clean staffs are very helpful