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The Palmer House Hilton

8/101831 reviewsChicago

Historic Downtown Hotel in Chicago's Theatre and Financial District Luxurious Rooms and Amenities Indulge in modern guest rooms at Palmer House Hilton, equipped with a flat-screen HDTV, desk, and cozy armchair. Enjoy the convenience of housekeeping services and unwind in style. On-Site Dining and Wellness Options Savor American cuisine at Lockwood Restaurant or opt for Lockwood Express for a quick bite. Keep fit at the fitness centre or pamper yourself at the on-site spa for a rejuvenating experience. Convenient Location and Accessibility With a prime location just a block away from Millennium Park and the Art Institute of Chicago, explore the city with ease. The Monroe Red Line subway station nearby provides seamless access to Chicago's top attractions. Book now for an unforgettable stay at Palmer House Hilton!

What this place offers

  • Fitness facilities
  • WiFi available
  • Free WiFi
  • Parking
  • Non-smoking rooms
  • Air conditioning

Policies & house rules

  • Check-in from 15:00 until 00:00
  • Check-out until 11:00
  • Children welcome
  • Pets allowed
  • Paid parking

Upon check-in photo identification and credit card are required. All special requests subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges. Daily mandatory destination charge includes: daily $10 food and beverage credit for use in all hotel outlets, daily $25 credit towards on-site spa services, premium guestroom internet access. Self-parking is available for a fee. Valet parking is available for a fee. Contact the property for details. Requests for early arrival and/or late departure will be granted based upon availability and subject to additional charges. A deposit may be required at the property.

Available rooms

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1831 reviews

Guests liked

  • Friendly service
  • Great location
  • Vibrant atmosphere
  • Good amenities

Guests mentioned

  • Bathroom cleanliness issues
  • Restaurant service problems
  • Check-in wait times

  • Miguel

    MX · couple · Oct 2026

    5/10

    Las camas muy cómodas

    El personal del hotel se encontraba en huelga, nunca limpiaron las habitaciones, el servicio muy limitado, el costo por las fechas fue el triple de lo habitual y se limitaron a una disculpa, sin ninguna compensación para los huéspedes

  • Danielle

    US · couple · Oct 2026

    4/10

    It was adequate enough.

    The location is amazing.

    There was a hotel strike the exact days we were there unfortunately so there was really no service. Garbage was piling up in hallways, they put piles of towels out on each floor by the elevators. Etc. The staff was friendly and helpful enough when approached but for the price this was unacceptable. It should’ve cost half what we paid for the service we got.

  • Bonnie

    US · couple · Oct 2026

    8/10

    I really love Chicago I ran the Chicago marathon. It was perfect location to from the start and finish.of the race . The gym and pool were fantastic . The pool especially after the 26.2 miles

    They were striking during our stay . We had no housekeeping , had get towels in the hallway , garbage piled up and entering and leaving the hotel you had to listen to loud pickers banging drums yelling bed bugs and other things . We had my granddaughter with us which scared her every time we left and came back to the hotel. The price didn’t reflect our inconveniences . The price was absorbent for this kind of inconveniences

  • Rolando

    ES · couple · Oct 2026

    1/10

    Horrible.

    Nothing. Only location.

    There was a strike lasting all of my stay. There was noise all the time. My room was not clean during all my stay. When I raised a complaint the only solution given by the hotel was to write a google review.

  • Andrea

    US · couple · Oct 2026

    6/10

    We were there for the Chicago marathon and were very excited. If we visited during a non strike I’m sure my rating would

    The historic building is absolutely beautiful

    Unfortunately we were there during a strike. There was no daily housekeeping. Trash was piling up by the elevators. We had to walk through the annoying picket lines every time you left the hotel

Location

17 E Monroe St · Chicago