The Palmer House Resort, an Ascend Collection Hotel

449 reviews

• G

  Gerald

  US · solo_traveller · Oct 2026

  3/10

  I will most likely not stay at this hotel again.

  The room was spacious. The bathroom and the shower were nice. There was plenty of hot water for my shower.

  There could have been a desk to sit at for working on the computer. There was plenty of unused space to accommodate one. The bed was as hard as the floor. I have never been so uncomfortable in a bed in my life. The breakfast was just plain bad.

• A

  andrew

  GB · couple · Oct 2026

  8/10

  Great value reccomend

  Clean spacious room and grounds good breakfast

  Tv didn’t work

• W

  Westley

  US · couple · Oct 2026

  7/10

  Excellent location, walking distance to many restaurants and shopping

  The room, the location, the fire pit and the breakfast. The breakfast exceeded my expecations.

  I was here two yrs ago and the property was really well decorated with fall theme like pumpkins, flowers, corn husks etc. This year there were no decorations, some of the property lights were burned out. While I enjoyed the fire pit, it would have been nice to have kept on until 10 pm. The fire pit was shut off before 9:30pm.

• M

  Michael

  US · couple · Oct 2026

  7/10

  Didn’t have

  No clock in room

• R

  Rose

  US · solo_traveller · Oct 2026

  1/10

  VERY, VERY disappointed in room and staff

  The location is great. Front desk people were nice when I checked in and nice when I said I was leaving, even after I showed him why. He said there would be no charge for my leaving. He wasn't going to run my card and that there would be no charge at all. I thought that was nice. Until.....

  The room I was sent to was NASTY. Every where I looked was OMG!!! I could NOT bring myself to even think of staying there. I had the guy from the from desk come to the room. I showed him "here, here, here", etc. As said, he told me that he would NOT run my card. I found out, that my card was held for $165.84. My booking confirmation statement said I would only be charged $140.84. After talking to my credit card company, they said that the Palmer House was holding my card for the $165.84 amount. I explained to them what happened. They asked me, to ask him, to "release" that payment. When I called the Palmer House and explained it to him, he was adamant that he had NOT charged my card. He didn't charge it, but for some reason, that amount was being held. When I asked him to release it, he told me "no", "that he didn't have time" and that "he would not do that". I was pissed!! I called my credit card company back. They said that if it wasn't released after 15 days, that I could dispute the charge. It was, but not until the 15 days was up, even though I had NOT stayed there. I waited to write this review because, honestly, I did not trust him. "fool me once...." Yes, I DO have several pictures, but even those do not tell the whole story. The bed skirting was dirty and not even pulled up all the way, the fitted sheet was on upside down, the floors had not been vacuumed, the couch had dog hair on it, there was a ceiling fan over the bed that had not been cleaned in who knows when. The shower curtain in the tub was badly mildewed. There was more, much more. VERY disappointed in the desk staff, cleaning staff. I can understand why I never see any vehicles in their parking lot.