The Palmetto Hotel

290 reviews

• N

  NiklasB171

  LOS ANGELES, CALIFORNIA · Family · Jan 2026

  6/10

  Boutique Style with Noticeable Service Trade-Offs

  As someone who stays over 120 nights per year in hotels, I feel comfortable comparing experiences across a wide range of properties. While the hotel is stylish and well located, the overall value did not meet expectations. At approximately 1,100.- for two nights, even during New Year’s Eve, the experience felt overpriced. The rooms are on the smaller side, and comfort did not fully match the rate. Breakfast was acceptable but quite limited, with no variety across days and no alternative milk options. A simple request for a straw for our toddler was declined in a way that felt unnecessarily abrupt. The pet cleaning fee of 150.- stood out as particularly high — higher than we’ve paid at many luxury hotels, where the service level is noticeably stronger. In my experience, this stay reflected a common issue with some boutique hotels, where design and branding seem to come at the expense of service depth. Overall, a pleasant concept, but the pricing and service level were misaligned during our stay.

• G

  Getaway47257632191

  NONE · Dec 2025

  8/10

  Our stay at the Palmetto

  We loved the location and vibe of this hotel. We would have no complaints except it is located on a very busy street. There is a lot of road noise at night and early morning. We were placed in one of the balcony rooms in the front. Would recommend requesting a room not on the street and it would be a non-issue. There is hot chocolate, coffee, and water in the beautiful lobby and we enjoyed delicious cocktails at the bar. All of the staff were friendly and courteous. Overall, I would recommend the hotel for location with walkability to many of the main attractions.

• D

  dewittmorgan

  NONE · Nov 2025

  2/10

  Overpriced Stay at Budget Hotel

  We stayed here two years ago and really enjoyed ourselves; it definitely looked and felt like a luxury hotel. Unfortunately, while the rates are even higher, the standard is clearly lower. The carpets are stained in the hallways and our room is disgusting. Stained carpets, bathroom vent caked with dust and falling from the ceiling, missing pieces of floor trim, and the worst caulking I’ve ever seen in a shower. I stay at a Hyatt for work 50 nights a year and this is below even budget hotel standards. Customer service is equally bad evidenced by no valet available to take our car at checkin…last stay we were met curbside before we even got out of the car…this time we were directed to pull around the corner and park the car ourselves. Room 308; I’m happy to send you pictures. Our daughter will be at CofC for the next 4 years, but this is the last $2000 you’ll get from us and we’ll no longer recommend this hotel to anyone visiting the area.

• A

  ac1028

  NONE · Nov 2025

  10/10

  beautiful hotel

  beautiful hotel in a very convenient location. thoughtful decor down to the simplest detail. top of the line! very nice continental breakfast included with your room.

• B

  B5428OKvictoriab

  Couples · Nov 2025

  10/10

  5 Star

  Fantastic in every way! Perfect location, located by all the good restaurants and shopping, beautiful luxurious room, huge shower, and wonderful staff. The turn down service is nice and bar is great.