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The Pelham London - Starhotels Collezione

9/101423 reviewsLondon

Luxurious Accommodation The Pelham, nestled in South Kensington, offers boutique stylish rooms with a blend of antique and modern furnishings, air-conditioning, and flat-screen TVs. Each room is uniquely decorated, ensuring a one-of-a-kind stay for every guest. Culinary Delights Indulge in exquisite dining at La Trattoria by Alfredo Russo, a Michelin-starred chef's restaurant within the hotel. Enjoy freshly sourced Italian cuisine paired with organic wines and champagnes. The hotel's wood-panelled drawing room and library are perfect for relaxing with afternoon tea. Prime Location Conveniently located near South Kensington Tube Station, The Pelham is a short walk from iconic attractions like the Royal Albert Hall and the Natural History Museum. Explore Hyde Park, Kensington Gardens, and Notting Hill, all within easy reach. Experience luxury and convenience at The Pelham - book now for an unforgettable stay.

What this place offers

  • WiFi available
  • Free WiFi
  • Non-smoking rooms
  • Air conditioning
  • Fitness center
  • 24-hour front desk

Policies & house rules

  • Check-in from 15:00
  • Check-out until 11:00
  • Children welcome
  • Pets allowed
  • No parking

Only Junior Suites and Executive Rooms can accommodate an extra guest by adding a roll-away bed or a sofa bed. This request is subject to availability and and costs GBP 45 per night. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Please note that guests are required to show the credit card used to book the nonrefundable reservation upon check-in. If the credit card owner is not one of the guests, the hotel will require a copy of the credit card owner’s ID and credit card. Different cancellation policy will apply for bookings of 7 nights or more. When booking 8 or more rooms, different policies and additional supplements may apply. The Hotel reserves the right to verify the validity of credit card requesting a credit card hold (pre-authorisation) to the issues. Failure to provide a valid credit card may result in cancellation of the booking. Hotel may apply a new rate in case of re-bookingGuests under the age of 18 can only check in with a parent or official guardian. A deposit may be required at the property.

Available rooms

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1423 reviews

Guests liked

  • Cozy and friendly atmosphere
  • Excellent location and service

Guests mentioned

  • Uncomfortable bed for some guests
  • Small room size reported

  • skjelbred

    NO · solo_traveller · Oct 2026

    8/10

  • CO1986

    IT · family_with_children · Oct 2026

    9/10

    Il nostro punto di riferimento a Londra

    Location perfetta e staff impeccabile, come sempre. E' la seconda volta che torniamo in questo hotel! Camere molto belle ed accoglienti, dotate di ogni comfort. Lo Staff, poi, è il vero punto di orgoglio di questa struttura: tutti estremamente gentili e disponibili.

  • Ahmet

    TR · couple · Oct 2026

    8/10

    The friendly staff, the location

    Room far too small, breakfast disappointing

  • Katherina

    CH · family_with_children · Oct 2026

    5/10

    Average at best - not a 5 star hotel

    Clean and nicely decorated. Excellent location opposite South Kensington Tube station. The conciege was helpful on our second and third day of our stay.

    Check-in was a terrible experience. We checked in after the official check-in time to be told to sit and wait as someone needed to come and take us to our rooms as they were difficult to find. No one came for 30 minutes, so I went back to the desk to ask what was happening. They told me no one could help us yet as they were busy with another guest. Then we were told that actually one of our rooms wasn't ready. Other guests checking-in were also made to wait like us - one being an elderly couple who had just arrived on a long haul flight. Eventually they took us to the 1 room that was ready, but left our suitcase in the reception. Each time we asked about our suitcase we were told it was on it's way. After another 30 minutes we went to reception to see it still sitting there so we just took it ourselves. This is supposed to be a 5 star hotel - the service was anything but. Our room had a damp musty smell and the bed was extremely uncomfortable. We could also hear everything the person in the room above us was doing during the night. I will not be staying here the next time I visit London.

  • Cam

    GB · solo_traveller · Oct 2026

    1/10

    AWFUL

    Nothing, the property is dated with awful and unhelpful staff.

    No smart TV’s. room service is limited and becomes an awful night menu. Staff are useless and not even qualified to deal with issues. Dated interiors with awful furniture. Hotel should be a 4 star at best. The hotel being 5 star baffles me.

Location

15 Cromwell Place, South Kensington · London