The Prestbury Annexe

35 reviews

• A

  Alix

  GB · family_with_children · Aug 2026

  6/10

  We were annoyed with you not being upfront re parking. I when you read a guest message reply asap !!

  In general the property was clean and tidy. Apart from when when opened the sofa bed up it was full of crumbs ! Not a great start, annoying because you have to clean everything and only the surface items.. everything was clean and tidy apart from this. Kitchen well stocked.

  This was a last minute booking. However, on arrival we had to park down the street because the owners were away but they had parked their car on the drive not allowing for anyone else to park. My husband is on crutches and this made it difficult for him and for me to unload the car. One of the reasons we chose the property was car parking on site. Then it says in the write up they have an iron. All our clothes needed ironing,I contacted the hosts who originally ignored my message, then I contacted them the next morning to be told the iron had been removed !! Absolutely marvelous. If you knew there was no parking or iron you should have told us before taking my money !! Just be honest and upfront. You need to have a lamp in the bedroom as the main lights are too bright at night. You also need to have a shelf system in shower so we can place our wash items. Plus, the shower kept on filling up, please do look into this and maybe give it a clean out. There was a travel cot in the bedroom which was in the way and we had nowhere for our luggage. Please do tell people that the property is right next to a petrol station. You can hear car from 6am to 11pm. Again be upfront !! We just made the best of the stay. The photos on your profile makes it look like you are at a pub where in-fact you are next to a petrol station.

• N

  Nathan

  GB · solo_traveller · Aug 2026

  10/10

  Perfect and ideal, close to Cheltenham centre.

  Clean, tidy and welcoming.

  N/A

• P

  Peter

  GB · couple · Jul 2026

  8/10

  Comfortable accommodation for two

  Accommodation was very comfortable and entirely self contained. We are very likely to book again at this location.

  Disappointing that there is only street parking. However there was plenty of parking available.

• N

  Nicoleta

  GB · couple · Mar 2026

  5/10

  Very clean

  Very cold

• P

  Pamela

  GB · solo_traveller · Jan 2026

  1/10

  It was a nightmare experience that I am pleased to share with any prospective clients.

  It looked really nice - warm and cosy - on the listing, and I looked forward to staying there for 2 nights in January. Also VERY handily placed to refuel my car and buy wine and spirits and other essentials

  Arrived in temperatures of -2 * (officially “felt like -4”) . Disappointed by building waste piled in the drive, and its ghastly position immediately next to a filling station/convenience store on a busy main road. Entered the property. No heating, no visible signs of how to turn heating on. ICE COLD! Knock on main door several times, no answer, but dogs bark. Try to ring hosts several times. There is no welcome note, no property instructions, no milk/tea/coffee, it’s just an unwelcoming IGLOO. I feed my dogs, using 2 bowls, (they later refused to refund the already paid cleaning fee! ) .By now I am perished with cold after a long and tiring journey ( I am 73) and unable to cope with the cold any longer I book the dogs and I into the heavenly and warm Malmaison Hotel in the centre of Cheltenham. Despite all reasonable requests for a refund the extremely spiteful hosts have refused any refund. The property was uninhabitable by any measure: the internal temperature was hovering at freezing. The hosts knew what time I was arriving, have never issued a word of apology, and I consider that their inclusion on Booking.com should be reviewed. I am able to show evidence of all my claims, and indeed have invited the hosts to give me evidence of the heating and welcome instructions in the property.