The Ricardo Marriott DFW Westlake

178 reviews

• T

  Todd

  US · couple · Sep 2026

  7/10
• L

  Levi

  US · solo_traveller · Aug 2026

  10/10

  Excellent staff and bedding is always wonderful

• R

  robertmV2769IY

  Couples · Jun 2026

  2/10

  Horrible

  As a Platinum Elite member, I expect a much higher standard of service and accommodations than what I experienced during my recent stay. The hotel itself appears to be nice, but my overall experience fell far below what I would expect from a property advertised as a four-star hotel. First, the Wi-Fi was not working throughout my stay. This is a major inconvenience, especially for guests traveling for business or who rely on a stable internet connection. Second, the balcony door in my room would not lock at all. This created a serious safety and security concern for both my girlfriend and me. No guest should have to worry about whether their room is secure. The air conditioning was another major issue. We set the thermostat to the lowest possible temperature before going to bed, yet we both woke up during the night sweating because the thermostat had automatically reset itself to 77 degrees. When I reported the issue to the front desk, the only response I received was, “I’m sorry, it’s hot down here as well.” While I appreciate the acknowledgment, that did nothing to resolve the problem or improve our stay. To make matters worse, I requested four towels from the front desk. The gentleman assured me they would be sent to my room promptly, but they never arrived. Having to repeatedly request basic necessities is unacceptable. Taken individually, these issues are frustrating. Combined, they demonstrate a significant lack of attention to guest comfort, communication, and service. As a Platinum Elite member, I am extremely disappointed with this experience. I expect much better from a hotel of this caliber and believe these issues need immediate attention. I would appreciate being contacted by someone from the corporate office to discuss this stay and the concerns I have regarding this property’s operations and guest service standards.

• M

  marilynl835

  PEORIA, ARIZONA · Couples · Jun 2026

  6/10

  A Little More Work To Be Up To Marriott Full Setvice

  Beautiful renovation. Rooms are modern and clean. Hallways are bright and smell good. However, i don’t know if help is scarce but restaurant was busy and lacked sufficient help. They tried but it was very slow. I will compliment the M Lounge food service we partook in. The food and service from the female employee was top notch. We were able to utilize the lounge during off hours which was nice for coffee etc. the internet and smart tv sucked, we did see that they are upgrading internet in July 2026. Hope they redo their smart tvs too. They had You Tube, Netflix and music but it was unusable. Buffering was constant and remote never would keep up Really no excuse for a full service Marriott.

• J

  Jennifer

  US · solo_traveller · Jun 2026

  9/10