The Ritz-Carlton, Lake Tahoe

186 reviews

• I

  Iman

  GB · family_with_children · Oct 2026

  1/10

  Heavily overpriced and badly looked after property.

  Truly nothing.

  Terrible experience, still waiting for the management at the Ritz to come back to us with a concession on the bill. They said they would need to speak with Booking.com. The first two rooms we were given smelled like dead animals. The service was near non-existent, staff was dismissive and everything about the property seemed like a lot of work for what should be a five star hotel.

• B

  bebowang722

  FREMONT, CALIFORNIA · Couples · May 2026

  10/10

  Outstanding Service with Heart

  We had an exceptional stay at The Ritz-Carlton, Lake Tahoe, thanks to Joanna. From arrival to departure, she handled every detail with professionalism and genuine care. Joanna warmly welcomed us with champagne and Ritz-Carlton outing shirts for my husband and me. She also prepared a s’mores kit for a cozy evening by the fire and arranged a relaxing bubble bath setup for me to unwind. Her handwritten card, thoughtful recommendations, and attention to detail made our stay truly memorable. Joanna’s kindness and dedication elevated our experience, and she is a tremendous asset to the Ritz-Carlton brand. Thank you, Joanna, for making our visit so special.

• L

  LexyS018

  RENO, NEVADA · Couples · May 2026

  10/10

  Love stopping in now

  We often just drive around the lake on a day off and pick a random spot to stop in for a drink. This time we chose the Ritz, as we’ve been thinking about doing a staycation there. We went upstairs to Manzanita and initially sat at the bar. There’s no question this is a 5-star hotel. The service was fantastic, drinks very tasty and everyone was friendly. We decided to move a few feet to the Living Room Lodge where the upscale service didn’t stop. The fire was burning, making the atmosphere cozy and perfect. We’re not big skiers and often prefer to be on the water when staying at the lake, but we are keeping this in mind every time we consider our next trip.

• E

  Eduardo

  BR · couple · May 2026

  10/10

  Faltou clareza para indicar se a estação de ski North Star estaria aberta ou fechada

  Tudo

  Nada

• J

  josefe918

  Family · Apr 2026

  2/10

  My Child Has RSV. They’d Rather We Show Up Sick Than Change a Date.

  We booked a family stay at the Ritz-Carlton, Lake Tahoe for myself, my wife, and our six-year-old son. A few days before our trip, our son was diagnosed and tested positive for RSV. I called and asked for a reservation modification given the circumstances, and I was completely open to alternative solutions: a date modification, Marriott Bonvoy points to rebook on our own, a refund, or anything reasonable. We just wanted some flexibility. What followed was the usual runaround. We called the Ritz-Carlton directly, they told us they couldn’t help because we booked through American Express. So we called Amex, whose concierge team was empathetic and professional. They reached out to the Ritz-Carlton on our behalf. After waiting 24 hours and following up, we were told that Ritz-Carlton management responded via email and declined to allow modifications to the reservation and still expect us at the property unless we pay a $750 cancellation fee. We presented a positive diagnosis of a contagious virus, were willing to accept any reasonable accommodation; a date change, points, anything, and the answer was no. This raises a serious concern beyond our personal frustration. If the Ritz-Carlton would rather a family show up carrying a contagious virus than accommodate a date change, what does that say about their commitment to the health and safety of their guests and staff? How many other sick guests have they pressured to check in rather than lose a night’s revenue? What about employees who may face the same inflexibility when they’re ill? For a brand that markets itself as the gold standard of hospitality, this experience seems like the opposite.