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SG · family_with_children · Oct 2026
Payment Troubles
Location was fine Premises was clean
The part I was most bothered by was the payment arrangement with Booking.com. I’ve always reserved my stay with the site and upon reaching the accommodation, I generally give a card or deposit for incidentals. This time, I put in my payment details on the website only to be told by the hotel that I need to pay for the room which caused me to be concerned about paying twice. They didn’t speak much English and I was in a very troubled situation. I wish it was more clear about what was expected upon check in. Still haven’t gotten clarity on whether I am being double charged or not. The room was a bit noisy too.
KW · solo_traveller · Sep 2026
To Booking.com Emergency VIP Support: As a loyal VIP member, I am lodging an urgent complaint. For 4 nights, the hotel's Wi-Fi has been broken. I've spent over $30 on mobile data. I demand immediate intervention, compensation, and a resolution.
To Booking.com Emergency VIP Support: As a loyal VIP member, I am lodging an urgent complaint. For 4 nights, the hotel's Wi-Fi has been broken. I've spent over $30 on mobile data. I demand immediate intervention, compensation, and a resolution.
AU · couple · Sep 2026
CL · couple · Aug 2026
BE · family_with_children · Aug 2026
Nanguang Jiejia Building · Shenzhen