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Sep 2025
Sleepless night
Wedding happening at the venus which we were not informed about noise going on late. Woken at 1am with people knocking on doors and shouting in corridor. Call reception and got Tesco answer message and no call back. Woken again at 3am as our room was above the kitchen by people talking and obviously cleaning up from the wedding. Plus large extractor by our window which was noisy. Might be a good wedding venue but not recommend if you just want a good nights sleep!!!
Sep 2025
Two observations - this hotel has a 4pm check in time and a 10am check out time. When I turned up at 4.10pm to check in only to find the room wasn't ready I was not happy. In effect you have 18 hours occupation at the most. I was provided a complimentary drink whilst I waited but that isn't the point. How come it takes 6 hours to prepare a room? With regard to the room there was no way to turn on the radiator as it was a bit chilly and the sinks plug hole needed maintenance to let the water out faster. I did have breakfast in the morning which was acceptable.
Sep 2025
The hotel it’s self was fine,the outside seating area was well done and the grounds overall were in great condition. however, the room it’s self smelt of cat pee which was most off putting I was only here for one night so didn’t feel the need to ask for a room change. The room size was good and the bar staff again were very accommodating. Overall the stay was fine just wish the smell wasn’t there.
Sep 2025
Unlikely to stay here again
When I arrived after 8 in the evening no one was on reception. I phoned the mobile number on a notice telling me this would get me assistance. My phone call went straight to voicemail. I had to wander around until I found the bar where there were two members of staff. I asked if I was in time for dinner and was told service would stop in a few minutes so I ordered dinner in a hurry before checking in. If I could have checked in when I arrived I wouldn’t have been so rushed to order dinner. The salad and chips were ok but I wouldn’t order the chicken schnitzel again. The room was clean enough apart from an obvious cobweb but the smell of hotel room freshener was very strong. After a bath (bathroom was reasonable, clean and everything worked and water was hot), I realised on going to bed that I could hear the thump thump from what was probably the plant room. I decided to lump it rather than dress and attempt to find someone who could change my room - it was gone 11 at night. Luckily I had ear plugs with me otherwise the noise would have been intolerable. The WiFi was also poor and dropped out for most of the night after I’d decided to update all the apps on my phone. Good job I didn’t urgently need to use an app that was stalled in waiting mode. Won’t try updating all my apps at once in a hotel again, so good life lesson.
partner · Aug 2025
Nice and clean,services good, but needs be more comfortable, as it was two beds together ,
Ingon Manor · Stratford-upon-Avon