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GB · extended_group · Oct 2026
Great location but poor organisation
The property location was great, shame about the roadworks outside and small car park. We had to detour around Harrogate to park on the street behind as the car park was fully booked well in advance of us staying. You did provide a parking permit however for £5, so better than nothing. The bar is great and the executive room we had was very spacious.
Unfortunately there was some fault with the fire alarms, so we were woken up at 4am to evacuate the building. There was no sign of a fire warden out the back of the hotel and when we found people out the front, there was still no updates or communication from a fire warden as to what was happening. We ended up sitting out in the cold for an hour while the fire brigade checked the property. Upon check out, we just had a small apology and the excuse was ‘it needs fixing’.
GB · couple · Oct 2026
Car park, location, value for money, staff, room facilities
Nothing.
GB · couple · Oct 2026
Quiet and relaxing
Really clean and great staff
None
GB · couple · Oct 2026
Friendly helpful staff. Lovely room in excellent location
Nothing, all good
GB · solo_traveller · Oct 2026
The area was great.
The bathroom spa tub was odd and dangerous. No step inside the tub to use so very deep to step into and no grab rail to hold onto.
28 Swan Rd · Harrogate