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AU · couple · Apr 2026
Delightful and will definitely visit again!
The service was amazing and our room was so nice & cozy! The location is superb too!
Not a deal-breaker, but unfortunately we got the bathroom with no Japanese toilet; no fun buttons to press.
AU · couple · Apr 2026
Comfortable, slope side haven with superbly friendly hotel staff
We didn't;t access breakfast as keen to get out skiing and made own in room
really excellent. Would have been an added touch to have a communal bar area
AU · couple · Mar 2026
A fantastic location and pleasing Osen right o
The location is right in the heart of Hirafu and super close to the lifts.
We had a strong odour from our room’s plumbing that eventually meant we were moved to another room. It took 2 days of living with the unpleasant odour while the hotel management tried to fix it. The room we were moved to had a different configuration and was smaller, which would have been ok had we not been in our original room. This was a disappointment, and it would have been a nice gesture to move us to a better room for having to deal with a sewer smell for a few days.
TW · extended_group · Mar 2026
IT · couple · Feb 2026
Had a smell of rotten gas in the room the whole stay. Also the first night had us in the wrong room. Disappointing stay.
Kutchan