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The Views and Spa 4BRM

9.4/1016 reviewsQueenstown

Luxury Lake View Villa Spectacular Views: Indulge in breathtaking lake views from the balcony of our luxury holiday home, just minutes away from Skyline Gondola and Luge. Modern Amenities: With 4 bedrooms, a spacious living room, flat-screen TV, and a fully equipped kitchen, including a dishwasher and microwave, our villa ensures a comfortable stay. Outdoor Delights: Enjoy the convenience of a patio, free private parking, and a BBQ area, perfect for relaxing after a day of skiing or cycling. Experience luxury and serenity at The Views and Spa. Book your stay now for an unforgettable holiday retreat.

What this place offers

  • WiFi available
  • Free WiFi
  • Parking
  • Free Parking
  • BBQ facilities
  • Non-smoking throughout

Policies & house rules

  • Check-in from 15:00
  • Check-out until 10:00
  • Children welcome
  • Free parking

"Payment before arrival via Payment Express is required. The property will contact you after you book to provide instructions. Please note that this property has no reception. Please contact the property in advance for further details, using the contact details found on the booking confirmation. The property will also email you instructions for check in. The property manager will reconfirm all aspects of your booking including payment terms, cancellation policy and bond requirements immediately upon receipt of your online booking. Please note that this property has a strict 'No Party Policy'. Guests under the age of 25 can only check in with a parent or official guardian. Please note that the accommodations will not be serviced for the duration of your stay, except if your stay is for 8 nights or more, in this instance a free mini service is included. You can request daily housekeeping service at an extra charge. All guests must sign the property's Terms of Stay. You must show a valid credit card and photo ID upon check-in. This credit card must be in the same name as the guest's name on the booking confirmation."This property does not accommodate bachelor(ette) or similar parties. Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

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16 reviews

Guests liked

  • Exceptional location
  • High-end amenities

Guests mentioned

  • Inflexible service
  • No bath for children

  • Tanaphan

    TH · family_with_children · Apr 2026

    10/10

  • Ruby

    SG · family_with_children · Apr 2026

    1/10

    This is the most appalling and amateurish service I have ever seen

    While this property is highly rated for its views, our pre-arrival experience was nothing short of a nightmare. We are deeply disappointed by the host’s substandard service and their disregard for guest data security. 1. Serious Security & Privacy Concerns: The host repeatedly demanded full photos of our credit card (including the card number, expiry, and CVV/Security Code). Given that our DBS card displays all this sensitive info on one side, we expressed legitimate concerns about identity theft and credit card fraud. Although the host initially agreed via the platform that we could mask certain digits and the CVV for security, they later reneged on this agreement. 2. Communication Breakdown & Incompetence: By our check-in date (March 29th), despite having completed the online check-in as previously agreed, we were still denied the access code. The host claimed we hadn't checked in, ignoring our prior correspondence and the safety compromises we had already made. 3. Lack of Support from Booking.com: Even after escalating this to Booking.com, the platform failed to resolve the issue, simply echoing the host’s unreasonable demands for unmasked sensitive data. This is a clear failure to protect customer information and provide basic hospitality service. Conclusion: A beautiful view cannot compensate for a host that lacks professional communication and basic respect for guest security. We spent the start of our trip in extreme stress and frustration rather than enjoying our holiday. To future travelers: if you value your financial security and mental peace, think twice before booking this property. The management is rigid, unhelpful, and unprofessional. Unbelievable Administrative Failure To make matters even worse, when the host finally sent the access code, they had incorrectly modified our check-in date to a day later than our actual paid reservation. We were left speechless by such incompetence.

  • Samantha

    AU · extended_group · Jan 2026

    10/10

  • Paul

    NZ · family_with_children · Aug 2025

    10/10

  • Ahmed

    AE · extended_group · Aug 2025

    7/10

    I will never come back to this property

    I liked the location.

    The Customer service was not flexible and I think not polite as well. They sent me this message: Hi Ahmed, The housekeeping team will be on-site at exactly 10 am to start the exit clean. Please make sure you have vacated the villa by 10 am, as per the check-out time. This includes removing any vehicles from the driveway; the housekeeping team need access to the driveway to take their cleaning supplies, and all linen and towels into the villa for our new guests. Kind regards, the Team at Staysouth

Location

3 Whitbourn Place · Queenstown