The WaterHouse Avenue by Kandara 5 Star City Home in Maidstone

106 reviews

• D

  Deborah

  GB · family_with_children · Sep 2026

  9/10

  High tech, clean and comfy but parking not always available.

  The apartment was very clean and comfortable. I liked the fact that there are 2 bathrooms which was great for us 2 couples.

  It was very high tech, which is great, but staying just 2 nights we couldn't quite get used to controlling the water temperature from the bathroom taps. The apartment came with a parking permit for a dedicated parking spot, but, after coming back from an afternoon out we found another car in our spot. The apartment owner asked us to send a photo of the car so that he could raise the issue but there was nothing he could do for us at the time. We left a note on the car windscreen and the car had moved the following day.

• F

  Fran

  GB · solo_traveller · Sep 2026

  8/10
• P

  Penny

  AU · extended_group · Sep 2026

  1/10

  Totally let down !!!

  I have no idea Turned up after a day driving to find it had been double booked !!! We were there to visit family to have a special reunion after my mother’s passing !! There was no where else to stay Booking .com hung up on me when asking for assistance We had to drive back to London late that night to find accomodation I’ve used booking.com for 40 years all around the world . First time this has happened My money has been deducted and not refunded Be careful!!!

  Bbb

• L

  Leane

  GB · family_with_children · Aug 2026

  8/10

  Beautiful flat in a nice quiet area but communication needs to be better!

  Location was great. Nice area. Decor in flat was beautiful. Felt like we were in a hotel suite. Had a lovely balcony to sit on. Two bathrooms were very convenient with kids. Showers were hot and temperature could be controlled and adjusted which was fab. Very easy to collect and drop off keys. Budgens shop located directly under the flat so very useful to grab drinks and food etc. Parking spot was not far from accommodation. Lift to get to first floor.

  Stated there would be manual/guide at the flat with details in. All we found was an old post it note on the coffee table with the WiFi details scribbled down and the old worn parking permit we needed to display in our vehicle while we stayed there. It would be useful to laminate it to prevent it from getting further damaged. Communication with host when we were there wasn’t great. We needed a bed for our youngest child. There were 2 double beds in the two rooms but one missing. I had messaged to say we needed the extra bed as we were a family of 5 but it was obviously missed. They said to reach out if we needed anything but when we did by text and messaging on booking.com we got no reply. We had to rummage around the flat and eventually found a fold out bed and bedding in a side cupboard tied up in a bag. We had to do this late in the evening when we had come back from a restaurant (celebrating our very tired son’s 5th birthday) and needed to get him to sleep! That made the evening a bit stressful because we were waiting the whole time for a reply while we were out and didn’t get one so we didn’t know what to do! We had paid £170 to stay there and felt like for the cost, we should not of had to sort that out ourselves. If we hadn’t of found the fold out bed we would of made a complaint because there was no way 5 of us were going to be able to sleep on 2 small doubles when my partner is 6ft 5 and my oldest son is 6ft! We were also short on towels because the 5th person (our 5 year old) wasn’t accommodated for. Communication is very important. We did not hear from the host when we needed assistance. We eventually got a reply the next day but it was a little too late! We had already got back home in Oxfordshire which is a 2 and a half hour journey! Saying all that, if the beds were sorted then we would definitely stay again if in the area!

• N

  Natalie

  FR · family_with_children · Aug 2026

  9/10