The Westbourne House

40 reviews

• D

  Douglas

  family_with_children · Aug 2024

  10/10

  Close to the front, very friendly

• J

  Jorden

  Apr 2024

  2/10

  Disgusting

• T

  Tatiana

  Nov 2023

  2/10

  Simply horrendous! Just because the description says private bathroom don't expect it as it's just a private toilet. The fire alarm is faulty and loudly beeping - flashing lights and says call an engineer, but the owner couldn't be bothered. It was so bad that we had to book another place even though we arrived quite late. We had to threaten Expedia with the legal action to get our money back as they kept saying that the owner is refusing to refund so tough. Never again. AVOID!

• VT

  Verified traveler

  Oct 2023

  6/10

  Dissapointed

  On first coming in the place looked quiet and fine could see it needed some updating which wasnt an issue that is what it is especially in this economy. We were greeted by a lovely lady at the door and a dog barking away in the staff area. On first glance the room looked fine clean bedding hoovered basics in there ect which for the price of the room we expectd, basics there even if it was tiny but on firther inspection it wasnt that clean the private toilet area looked like it had been given a quick wipe over there were hairs stuck all over, the sink tap needed to be on full blast otherwise the water wouldve gone all over the floor and flooded the toilet and a bit of dust in the room its self. Then looking at the shared shower that wasnt clean it looked as if it had been recently used the glass was dirty and the base of the shower was covered in some orange stuff and the sink was broken so we couldnt use those amenities. The matresses were well over used and not very comfortable. There was a plug socket that needed to be plugged into another plug socket in order to use it which is rather concerning. Family members stayed across from our room theirs was the same the shared toilet wasnt clean, there was even poop in the toilet bowl. They also tried to report that there was a leak coming through their ceiling from the above room but the staff there were disinterested in that fact. I wish i wouldve had time to take photos of the place. its not a place I'll be booking again.

• E

  Elizabeth

  Oct 2023

  4/10

  Not good.

  Not very welcoming, given key, told where room was, we wanted to book breakfast as advertised to be told they weren’t doing breakfast. The single bed was so uncomfortable I had to place towels down to try and cover the springs and bumps. No shower, Will not be using again.