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US · couple · Oct 2026
US · couple · Oct 2026
Nice!
Clean, great location
Several ice machines weren’t working-then finally found one.
US · solo_traveller · Oct 2026
Not bad
Staff were excellent. Location and view of fountain were amazing. Bed very comfortable. Temp control worked great. Shower was good, water pressure was a bit low
The space is massive so there's a long walk between the parking garage and the actual hotel (two sets of elevators). Learning curve with elevator - recommend fixing the text on the screen so the floor numbers aren't written over with something else. Bathroom mirror was broken. Bedroom fridge cabinet was loud, recommend adding some cabinet bumpers. No breakfast, I think they had a grab and go option.
FR · solo_traveller · Oct 2026
US · couple · Sep 2026
Frustrating and disappointing.
The location was good and the staff were friendly.
Our first room was 78° when we walked into it. Maintenance came up to fix it, but it did not improve. We got told we were going to be upgraded and changed to a different room. When we arrived at that room, it was also hot, not an upgrade, and required maintenance to come up and fix the air conditioning. It did finally cool down when I went to get ice on that floor, the machine wasn’t working, but had a sign directing to a different floor. When I went to that floor, not only was the ice machine not working, it was unplugged. I then proceeded to another floor to find another nonworking machine. I actually had to call the front desk to find out where to find a working ice machine. When I finally found it, the plastic base tray was missing and there appeared to be mold/dirt in the drainage basin. For the price that I paid for that room, I should not have had any of those frustrations. And the fact that the breakfast buffet cost is $25 for guests is absolutely ridiculous.
21 E 5th St · Cincinnati