The Windermere Hotel

145 reviews

• M

  Mchasa

  ZA · solo_traveller · Oct 2026

  2/10
• J

  Justin

  ZA · family_with_children · Oct 2026

  8/10
• H

  Hermien

  ZA · solo_traveller · Sep 2026

  6/10

  It was good.

  The hotel was in fantastic location. I could see the ocean right from the hotel. Location in general was perfect for where I needed to be. Close to shops, airport and the beach. Breakfast was very good.

  I didn't like the lack of staff visibility at reception. When I arrived, I had no way of calling for someone or ringing a bell of some kind. They always seem to hide in the back office and check the security cameras to see if anyone is at the front. I also went out in the afternoon and when I came back, had difficulty getting back into the hotel. the front door was locked and it seems the 3 bell buttons didn't work well so I had to call a number from my booking info to get someone to open the door for me. Again, due to also no one being at reception that could have had direct visibility of the entrance. When I wanted to put my rental car in secure parking, I had trouble getting someone again at reception. They saw me on the cameras and buzzed the front door open for me instead of coming to the front to talk to me. I had to wait few mins longer before someone finally came which was not even front desk but potentially a cleaner that asked what they could help me with and I asked about my car to be parked in secure parking. Then I was told they would call me or come to knock on my apartment door. We also discovered that the room phone didn't work. It was out of order. The premises are wonderful. The building and rooms require maintenance and the service needs to be improved from a general hospitality perspective. I work in luxury hospitality and am very attentive on service in general. Otherwise, the staff was extremely friendly and helpful when you did converse with them. Another observation I had was there was no information in the room related to the phone. How to use it. What to dial when you need to speak to someone and arrange something or have a question. No info on surrounding area where the hotel is for things to do and see.

• K

  Karel

  ZA · solo_traveller · Aug 2026

  2/10

  Horrible

  Nothing

  Everything, Towels were smelly, No soap in the showers, only 1 towel in the room, verandah very dirty etc, I stayed 1 night because it was a horrible experience and they didn't even want to give my 2 nd nights monies back.

• M

  Marcel

  ZA · solo_traveller · Aug 2026

  10/10

  The hotel was easy to locate and access and checking in very smooth. Staff were super helpful and went beyond the call of duty on all accounts.