TheLabel Residences Frankfurt - GREY LABEL PENTHOUSE

8 reviews

• K

  kasim

  DE · extended_group · Mar 2026

  8/10
• NZ

  Nebojša Zubović

  RS · extended_group · Mar 2026

  1/10

  dishonest and scamming

  Nothing

  Do not trust the photos of this property. This is a classic bait-and-switch scam. We specifically booked the "Grey Label Penthouse" based on the luxury photos shown on the listing. However, upon arrival, we were shoved into a small, cramped two-bedroom apartment that does not appear in any of the listing's photos. The owner had the nerve to claim this was what we booked, even though the actual apartment we saw in the pictures was located directly above us! He is a professional fraudster who advertises high-end units and then forces guests into inferior rooms that aren't even photographed. - The apartment had a foul, heavy smell that persisted for days. - The building is right next to the railway tracks. You can feel every train shake the entire place. Between the trains and the thin walls (we heard a baby crying nearby all night), sleeping was impossible. - The TV is useless unless you pay for every single channel. The owner tried to pressure us into paying for an extra night in cash "under the table" to avoid the booking platform's fees. I have full message logs and evidence of his deceptive behavior and attempts at tax evasion. Avoid this place at all costs. The owner is dishonest and is intentionally scamming people by selling one thing and providing another.

• H

  Hai

  CN · extended_group · Feb 2026

  7/10
• S

  Sandra

  DE · extended_group · Jan 2026

  2/10

  Hier passt gar nix

  Die Wohnung ist sperrlich eingerichtet. Geschirr gab es nicht mal für 6 Personen. Gläser Mangelware. Im Badezimmer gibt es eine Dusche ohne Vorhang ohne alles, man flutet das Bad. Das Sofa ist defekt! Ums Haus rum eine Katastrophe. Preis Leistung stimmt hier gar nicht!

• P

  Paul

  US · extended_group · Jan 2026

  8/10

  Easy airport apartment, large, and inviting with room darkening shades throughout

  Good location, easy access to airport The apartment was very large! Including wide stairs to the third floor, easy to navigate all the luggage we had.

  Check in and check out was not explained exactly very well. When we arrived at the place, we met the lady Cleaning the stairs and she ended up going and getting keys and checking us in. In the morning when we left, we did not know what to do withthe keys, so we just left them in the door and the door locked.