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GB · family_with_children · Oct 2026
Lovely hotel.
The staff were very friendly and helpful. The bed was very large and comfortable.
GB · family_with_children · Sep 2026
Was really looking forward to getting away crushingly disappointed.
Room was clean
Main light in room flickered continuously so had to leave it off. The TV signal was intermittent. In the room there was only decaf coffee. The bathroom was a little grubby. The Hotel was on a static caravan site with a train line running across it which wasn't in the pictures. The food was poor/basic. Hotel staff were not personable.
GB · solo_traveller · Sep 2026
Great facilities and attentive friendly staff.
GB · family_with_children · Sep 2026
Good room and food with friendly staff. Stay only let down by issues with the pool that
The room was lovely and so were the staff. We had an evening meal and the food was excellent. Only there for one night so nice to take a slow walk down to the water,
We had chosen the hotel specifically because the child in the party wanted a hotel with a pool - when we arrived the pool was out of action and nobody had let us know. We were able to use the pool before we left the next morning, but it had not had time to heat up and was freezing. This spoilt our enjoyment of the spa facilities which were a main point of our visit.
DE · couple · Sep 2026
I very much doubt I will ever return there!
Dinner at the onside restaurant was surprisingly good. The staff was very nice and accommodating
We were bitterly disappointed, because the booking.com advertising was completely misleading: this hotel is not on the beach; because there is a frequently used railway line right out front, its hard to get to the beach- which is very stony so not accessible, anyway. The hotel sits in a trailer park, that isn’t mentioned, either . The hotel is clean, but many years past it’s prime. and last, but not least: the hotel is NOT in the vicinity of Tenby, instead of the advertised 19km one has to drive an hour plus for 54 km
Undercliff · Ferryside