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US · couple · Oct 2026
US · couple · Sep 2026
US · family_with_children · Sep 2026
Fine
Location was good, front desk staff when I arrived was very nice.
They maxed out my credit card after I left because they “made a mistake” and charged me twice for my stay. They also never told me how much parking per day was. When I called to speak with the staff and ask for a manager to ask why no one told me about this “mistake” of over charging me and maxing out my credit card, they wouldn’t answer me. I asked to speak with someone higher up, and they never called me back but emailed me that all they could do was refund the double charge, and pay for part of my parking. I was on a vacation when they maxed my vacation card out and was basically stranded other than cash. They didn’t seem to want to acknowledge or apologize or make up for their mistake. This was a terrible stressor for myself and my husband.
IE · solo_traveller · Sep 2026
Dull hotel with plenty of rooms and poor dining experiences
Good location in Los Gatos. Bedroom was spacious. Reception staff were helpful and welcoming. Bathroom was large, shower (in-bath) was reliable. Ample parking for guests, albeit ridiculously expensive.
The dining options were poor. The restaurant was expensive (madly so considering the "captive" nature of breakfast). On my first morning I tried the restaurant, I was only the 2nd customer dining there. The server repeatedly forgot my order, coming back to check multiple times. Served cold coffee (because he didn't return with the milk for over 10 minutes). Service was slow. The food, when it arrived, was tasty but the portion size was very small. Paying $48 for two poached eggs on tiny pieces of toast with coffee??? The hotel décor was tired and dated, both in the rooms and the hallways etc. Paying $35 per night on top of room rate to park my car there was just outrageous.
US · couple · Sep 2026
Great location, poor quality poor service
Great location
Very small room. Moldy walls in bathroom. Broken tiles in bathroom. Closet doors kept getting stuck. No full length mirror. Room cleaned only once during 3 night stay. Charged $35 per night to park and never told us there was a free parking lot directly across the street
140 S Santa Cruz Ave · Los Gatos