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GB · solo_traveller · Oct 2026
Excellent location and superior flat.
GB · solo_traveller · Aug 2026
Location
Nothing
GB · couple · May 2026
HK · family_with_children · Feb 2026
住宿極佳,但有不足之處
地點優越, 窗戶可以望見教堂及開揚。房間和用品清潔及舒適。服務資訊回覆快捷。訂單後有清晰指引住宿地點及取匙,WI-FI 密碼及聯絡方式等步驟,可以令初訪此區的旅客有清晰指引及安排。贊揚ESL客服可以透過社交平台聯絡及即時回覆疑問。
由於在冬天時段住宿,暖氣沒有清晰指引使用,需要透過客服取得使用操作。另外,沐浴時熱水不足,晚上不能連續2人以上使用。第一天第一位沐浴後,第二位已沒有熱水。由於是晚上時段,客服已休息沒法聯絡。第二天查問才知悉熱水是儲存式。所以3人入住,需要分開早,午,晚時段沐浴或每次需要手動開關,待1小時後方能有熱水。 另外,取匙的箱開啟困難。 第一次入住機構式的住宿,下單付款後及登記時才顯示需要支付保險費,保險費①英鎊25元不設退還或先付英鎊②350元可退還(退房時收2%Transaction fee)這個在平台時沒有註明有點不合理。但由於系統技術問題,不能選擇②,最後客服彈性允許不需要保險費。希望日後平台有額外收費應該註明。
GB · couple · Nov 2025
Nice accommodation in a great location but disappointing upfront fees and glitchy verification
- Location, very central and easy walk to the station, lots of good places to eat/drink nearby, close to the main shopping area - Nice house with good furnishing and well equipped for our length of stay - Good shower with decent water pressure - Warm and cosy, easy to use heating
- the compulsory verification process. It didn't work after many attempts (even though it said it had) and I had to do it manually before I was allowed the lock box code - having to pay a non-refundable £7 fee for the £350 damage deposit to be taken from my account or paying a non-refundable £25 fee for damage waiver to avoid paying the damage deposit up front
14-15 High Street · Shrewsbury