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TownePlace Suites by Marriott Las Cruces

8.4/1094 reviewsLas Cruces

Convenient Location TownePlace Suites Las Cruces is strategically situated off I-25, a short distance from the airport, making it an ideal choice for travelers. Modern Amenities Guests can enjoy a range of modern amenities, including a heated outdoor pool, a well-equipped fitness center, and complimentary hotel-wide Wi-Fi. Home-like Comfort Each suite at TownePlace Suites Las Cruces boasts a flat-screen TV, full kitchen facilities, and a cozy dining area, providing guests with the comfort and convenience of a home away from home. Ready to experience comfort and convenience at TownePlace Suites Las Cruces? Book your stay now!

What this place offers

WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center

Policies & house rules

Check-in from 15:00
Check-out until 12:00
Children welcome
Free parking

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

Available rooms

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94 reviews

Guests liked

Clean property
Welcoming staff
Good amenities

Guests mentioned

Pool cleanliness needed
Aging facilities in some areas
Missing decaf coffee at breakfast

morales
US · solo_traveller · Aug 2026
1/10
Sedillo
US · couple · Aug 2026
9/10
Amanda
US · family_with_children · Jun 2026
10/10
Jennifer
US · solo_traveller · Jun 2026
1/10
Severe ADA Non-Compliance and Booking Breach
The women who worked the breakfast area in the mornings.
Formal Corporate Complaint: Severe ADA Non-Compliance and Booking Breach – Confirmation #65230 To Whom It May Concern: I am writing to formally lodge a serious complaint regarding a week-long stay at the **TownePlace Suites by Marriott Las Cruces, from which my husband and I checked out on Friday, June 19, 2026. This stay resulted in a severe violation of promised accommodations, compromised physical safety, and a total failure of standard hospitality practices. I have Multiple Sclerosis and significant mobility limitations. Because a fully accessible bathroom is a strict medical necessity for me, I booked this stay six months in advance (January 2026) and followed up with a direct phone call to the property. I was explicitly assured by hotel staff that an ADA-accessible room with proper grab bars and a bath seat was secured and guaranteed. Upon arrival, we were informed that our accessible room was not available. The front desk staff offered no viable solution, suggesting only that we move rooms mid-stay—an impossible task for someone with my physical constraints. As a result, we were forced to spend our first evening traveling to a local CVS to purchase our own shower equipment so that I could safely bathe. The standard room's tub and out-of-reach amenities caused me immense physical anxiety and distress throughout our stay, for which we paid nearly $1,000. To conclude the experience, the front desk completely ignored us during our Friday morning checkout, offering no acknowledgement or standard departure courtesy. If needed I can provide: 1. My original booking confirmation and correspondence detailing the explicit request for an ADA room. 2. Our final invoice totaling nearly $1,000 for a room that failed to meet legal and corporate accessibility standards.
Jacob
US · family_with_children · May 2026
8/10
Continental breakfast could have had more variety

Location

2143 Telshor Ct · Las Cruces