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Oct 2025
The room was good. It had a full kitchen and a nice seating area. Throughout the stay the TV showed, "Welcome Ramon," wgich would be nice, but that isn't my name. I also did request housekeeping which did not happen. However, despite those issues, I enjoyed my stay.
Aug 2025
Don't stay here- old and poor service
First, the hotel did NOT have the Hotels.com reservation and I spent an hour on the phone trying to get a refund so I could book with the front desk. Once we got into the room, we discovered that the room was in serious disrepair and the kitchenette had the doors on the fridge facing the wall so it was difficult to use, AC barely worked, bathroom was old & dilapitated. Then, when getting ready for bed, the lights shorted out and room when pitch black. Called the front desk and attendant was unsympathetic and rude. Moved us to another room and refused to bring us new keys even after I explained we were in our pj's and would have to pack up all our belongings with only a phone light. The front desk attendant, Desiree, told me we could either choose to move or quit complaining because it wasn't her fault and there would be NO discount regardless of the inconvenience of moving everything at 11pm in the dark with a kid. We moved. The new room was better but I will never stay again and never use hotels.com again. What a completely terrible experience!
Aug 2025
Good till it wasn’t
Stay was perfect up until I got a call for family medical emergency had to check out 1day early and they the property refused a single nite( out of three)refund never again
Aug 2025
Beds were B +, air conditioner worked like a B+, and furniture and carpet were so outdated… including the cockroach outside our window!
Aug 2025
Service was really good but my only issues were the keys kept demagnatizing and the room smelled of dog urine
9425 N Black Canyon Hwy · Phoenix