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US · solo_traveller · Aug 2026
The location was perfect.
There wasn't bedding in the closet for the fold out couch like they said there would be. We had to take one off of the bed for our adult son to use and he couldn't fold the bed out.
VIRGINIA BEACH, VIRGINIA · Family · Jul 2026
Nice hotel
Nice hotel. Fitness center, pool and breakfast were good. Good location near restaurants. We stopped there on our way to another destination. Room was clean.
US · family_with_children · Jul 2026
The location was perfect
The room was a little small. There needs to be more towel bars to hang towels after using them
ORLANDO, FLORIDA · Family · Jun 2026
Very Disappointing
Our party of 3 (2 adults--1 elderly with mobility challenges & a 15 year old) arrived later in the evening after flying in and had booked a room with a king bed and a sofa bed (for the 15 year old). The attendant at the front desk was very nice and gave us a room on the 4th floor. When we walked in, the window was open (as far as it could be). We pulled out the sofa bed so we could have everything set up when we got back from dinner. There was no mattress cover or bedding on the sofa bed. We checked the closet and all drawers, but there was no bedding in the room. We figured we'd head to get dinner and stop at the front desk on the way out. At the front desk, the very nice attendant thought we were asking for some additional bedding at first, but when she realized that the bed wasn't made at all she moved us to another room. Teen and I got our belongings from original room while elderly grandma waited in lobby. We got to the new room and it was worse. There was a horribly stained throw pillow on the sofa, no bedding (or even mattress cover) on the sofa bed or in the closet, a dirty sweatshirt hanging off a shelf in the closet and a half used dishwasher soap packet on the counter. At that point, we could not keep playing musical rooms and we did feel that we were in a safe environment (open window, dirty pillow, etc.). The attendant at the front desk was extremely nice (she was great and apologetic throughout) and released our reservation. This has the potential to be a nice place to stay, but they need to get their act together with regards to housekeeping. Also, if they're not going to have bedding for the sofa beds, don't offer rooms with them.
ES · solo_traveller · Apr 2026
Swimming pool was great!, Free coffee 24/7 in the lobby
2020 Cool Springs Dr · Cranberry Township