Tropicana World The Residence KLCC

16 reviews

• B

  beepbeept2020

  AU · Couples · Sep 2025

  2/10

  APPALLING SERVICE, NOT WESTERNISED, BUT GOOD VIEWS

  Our Experience as follows for our week stay: Before getting to the hotel we where told to message them on Watsapp before we arrive which we did. We struggled to find our checkin delegate upon arriving there at there designated planned spot being in the lobby area. We then had to ask security for help as they where not there. When whats apping the owner / manager he said find my staff, where I replied what is their name?We finally found him (it would be beneficial that we were told that the people / staff are wearing a uniform stating another business name). He said to us ‘follow’. We had no idea where he was trying to take us. He pressed the lift up to level 25 and then walk off only to find that he never activated the lift for level 25. We then had to try and get him to take us to level 25. We then found out level 25 in one of the other apartments was for there checkin area. We then dropped off our bags and then returned after 2.30pm. When we returned to there apartment office, the other staff were belching, coffing up flem (from the chinese owner or manager), carrying on, lounging around on the couch, whist the older chinese (owner I think was fast asleep) and playing on there phones which is completely unprofessional and disgusting behaviour. The team do not welcome you at all, they are aggressive, negative and do not care about you, just want your money and get you to occupy the apartment. After paying our deposit and showing our passport, we then were given our key card and sent on our way to the apartment. Getting into the apartment is a hassle as they get you to scan your card then try and enter your security long pin number into the door. Our front Door needed new batteries and asking multiple times it took them hours to fix this issue, finally after the third day and after requesting once again they came to the door and said we’ve been very busy. The communication with the team is hopeless, there is no communication. Upon arriving in the apartment it was not really clean with smear marks on the mirrors, mould in the bathroom, thick dust everywhere and the glass dining table had finger prints and water marks everywhere. You can also hear all the noise coming from the common area hallways and the west is where everyone doesn’t have the eticacy to pickup there chairs in their apartments which causes the furniture to make extreme noises on our ceiling. This was happening every night until 1am each morning. Air Conditioning issues: The Air Conditioning Filter really does need cleaning out as my partner struggle to breath with the miasma issues emanating coming from the air conditioner and to resolve this issue he had to hold his both hands closed up against his mouth all night to elevate the issue. Servicing: We asked on the second day when will the room be cleaned as we need toilet paper and amenities, we were told harshly the next day. The next day came and went so we thought maybe on our fourth and last day the room would be serviced. Note I previously advised that we would be checking out around 145am on the final day and would need sleep before our hotel departure, therefore expecting our room would be clean and serviced upon our return around 3pm, it was not… We contacted the guest services and manager stating the room would now be cleaned at 6pm, I stated no it wont be as you know I’m sleeping for my early departure. Positives: Close to all the tourist spots such as Petronus Towers so location is great Easy to get around by foot or by car Rooms are large and spacious Rooms are self contained Fantastic Views of Petronus Towers and view of other skyline. Negatives: Staff Attitudes are disgraceful and unprofessional Staff are rude, selfish and live like slobs Apartment is dirty. They even said after 3 days it will get cleaned then on the third day they forgot about our cleaning and told us they can then do it at 4pm which we had to go to bed before then as we had a flight to catch the following morning at 5am. Noisy hallways and neighbours From our experience I give Tropicana The Residences a 2 out of 10 star. For our first time to Kuala Lumpur it has put us off in coming back, especially for business. For the cost of the apartment per night I do not recommend staying there.

• D

  danielbB4700FE

  Family · Sep 2025

  10/10

  Cheap but super awesome

  Very awesome rooms! Super spacious and nice view, very luxurious for its price! Its near from anywhere so you can either walk to station or use hailing services with cheap prices

• D

  diegoardita

  Family · Jul 2025

  2/10

  This accommodation not recommended

  We recently stayed at this accommodation and had some issues with the cleanliness. The room had cockroaches, which seemed to be tolerated by the staff to the point where it appeared they might even be kept as pets. Unfortunately, the room also had a strong unpleasant smell. Additionally, we felt pressured by the staff to leave positive reviews on Agoda, threatening to withhold our deposit if we didn't comply. This took away from our overall experience and made us feel uncomfortable about the stay. Hopefully, the management will take steps to address these issues and improve the cleanliness and guest experience.

• T

  Teleost

  AU · Couples · Jun 2025

  4/10

  Not for us.

  It looked great online, but then it got weird. This is not a hotel. It's more like an ABNB. There's no front desk. Instead you have to use WhatsApp to send a message and someone comes down to take you to an apartment on the 25th floor to check in. The guy doing the check-in was sketchy as. He did not come across as trustworthy and we had concerns about the safety of our luggage when we weren't in the room. We were only given a single key, meaning it wasn't possible for us to do anything separately. The apartment was OK. The washing machine/dryer was great. The broken power points and exposed wiring in the bedroom and bathroom were not. The view of the cemetery could be off-putting for some. There were no towels. We had to send a What'sApp message to request them. So much for being able to freshen up after a day's travel. It's supposed to be self contained, but you get a single pot and a saucepan. A dishwasher but no detergent. We'd booked for two stays. We cancelled the second and chose a reputable 5 star hotel instead which turned out to be cheaper and a better stay. Go back factor: Yeah, nah.

• 3

  372batman

  Family · Jun 2025

  8/10

  Great location , staff & cleanliness but need to improve on parking amenity

  Love the location , service and staff. The staff is very receptive to let us have a late checkout. Area for improvement is to provide more parking for 2 bedroom and 3 bedroom apartments without a price. The management should be aware that there are local tourists who drive to the location and need parking spot. One discrepancy in our experience is agoda replies and states that 2 parking lots will be provided without a cost. Upon checking in, we were told that only one lot is provided for a 3 bedroom apartment. Another lot requires payment. This is the first inconvenience we faced. Another discrepancy is our room description in the agoda platform was based on the number of people we stated, a sofa bed will be provided but we were given a floor mattress instead.