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Guests mentioned
US · family_with_children · Oct 2026
Great location , small rooms with no storage options for clothes.
Pancake maker was broken during the entire stay so no pancakes for breakfast. Breakfast was lacking overall with very few options offered. Rooms were very small.
US · family_with_children · Oct 2026
Skip it!!
Location
Looked like a college dorm; puetrid stench in the elevators and on first floor near elevators like a low tide at a marina; front desk often empty
US · couple · Oct 2026
It is clean
I was charged twice for my hotel stay, and neither the hotel nor Booking.com wanted to help me resolve the issue. The hotel told me to contact Booking.com, and Booking.com told me to contact the hotel. They kept sending me back and forth, and no one took responsibility for resolving the problem. This was a very frustrating experience, and I am disappointed with the lack of customer service. I would not recommend this hotel because of how they handled this situation.
CA · extended_group · Sep 2026
Overall, the combination of disrespectful staff conduct, cleanliness concerns, an inadequate pet-friendly experience, un
Nothing at all
The most unacceptable part of my stay was the conduct of the General Manager and the owner toward me and my family. When we raised legitimate concerns, they were rude, dismissive, and inappropriate. I felt singled out and uncomfortable, and their treatment went beyond ordinary poor customer service. Although I cannot determine their motivation, the experience raised serious concerns about whether we were treated differently because of who we are and whether discriminatory behavior may have been involved. The property also had significant cleanliness issues. When I lifted the bed cover, I found a clump of hair on the bed, which raised serious concerns about whether the room had been properly cleaned. In addition, both elevators had a strong, unpleasant odor. Although the property advertises itself as pet-friendly, our experience did not reflect that claim. The way the situation involving our pet was handled felt inconsistent with what guests should reasonably expect from a hotel that promotes itself as welcoming to pets. Noise was another major problem. The property is located very close to the highway, and trucks could be heard clearly throughout the night. The noise was highly disruptive and made it difficult for my family to sleep.
US · family_with_children · Sep 2026
9741 Park Meadows Dr · Lone Tree