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IT · solo_traveller · Oct 2026
Bagno spazioso con grande doccia, letto comodo, camera spaziosa e pulita
US · couple · Oct 2026
US · solo_traveller · Oct 2026
US · family_with_children · Oct 2026
Do they care about their guests?
The rooms were pretty clean and comfortable, and breakfast was fine. If it weren't for the issues that we ran into, we would have given a 7-8 instead of 3.
Our primary issue was that there was a fire alarm that went off in a room near us at 4 AM one morning, waking up pretty much everyone in the hall. The only staff member we could find was the woman setting up for breakfast, and she did not seem concerned about it at all. She said the front desk person had just stepped out to get something from his car, but we never saw him come back at all. The phones at the front desk were ringing off the hook and no one did anything to answer them. We ended up calling 911 ourselves because the staff were doing nothing to check on the fire alarm. The employee we spoke to seemed more concerned that we called 911 than she was about the alarm itself. The fire department came, identified that it was a false alarm, and reset it so finally we were able to go back to sleep. Other issues that we had during our stay include coming back to empty hand and body wash containers after housekeeping, so we had to get more from the front desk. This was the only helpful interaction with hotel staff that we had. Some of the breakfast items were stale, and the spoons to serve almonds and cranberries for oatmeal looked like they hadn't been washed in a long time. One of our towels had a rust stain on it when we arrived, and the front desk person wasn't able to switch it out, and we had to wait for the day shift to arrive to get it replaced. Each of these issues maybe could have been manageable on their own, but we were very frustrated with how little the staff at this hotel seem to care.
US · couple · Oct 2026
The property was very peaceful, safe and a good distance to dallas and ft worth. The rooms were very clean, staff were friendly and helpful.
The halls were hot and humid.
1500 Weyland Dr. · North Richland Hills