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US · couple · Oct 2026
Last-minute threat not to deliver paid-for services and Misleading claims extra charges are plain on Booking.com.
Okay location and okay interiors
Avoid U-Sense! It felt like a scam. Last minute while I was on the train to the property I got a call demanding a €200 security deposit. Or they wouldn’t give me entrance for which I had already paid! Days before I wrote to the property asking if anything else was needed and the message was ignored. Makes it all a last-minute threat and scramble. Plus holes in used towels, alerts from wifi saying it’s not secure
ZA · family_with_children · Oct 2026
Not for me. not helpful owners at all. prefer hotel if I came again
First day the sandwiches in our breakfast box was missing. Second day it arrived with the sandwiches.
I requested a 2 pm arrival which they gave me a thumbs up on whats app. Then an hour before we arrived they said if we wanted to come in earlier it was 80 euro. Refused to pay. We sat at the cafe outside and we did not see a cleaning crew come out so the apartment was ready. Just spiteful not to let a 75 year old woman and her daughter come in. The taxi could not get to the street as it was not allowed . There were demonstrations nearby so it was difficult to get an uber or anything. The apartment is much smaller than the pictures. I dont believe two people could share a Bedroom as it is very small. We were one in a room There were no tea or coffee cups . I really dont think this apartment was worth it and one can get a hotel with porters to take your luggage . They could not help me with a taxi to the airport and we had to walk 700 metres with 2 suitcases each. My other apartments were much better on my trip
US · solo_traveller · Oct 2026
Incredible place and setting
Location and everything in the apartment
The only concern was difficulty getting the virtual key. We received it an hour after our scheduled arrival time. We arrived late so it didn’t matter after all.
US · couple · Oct 2026
Amazing Attic
The location, the apartment’s large size, all the details. The kitchen is really well appointed.
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US · extended_group · Oct 2026
Plaza de Sta. Ana 2 · Madrid