Valley Vista-Mins to SkylineDrive-Hot Tub-King, Queen Beds

12 reviews

• S

  Sophie

  GB · couple · Mar 2026

  4/10

  No heating, bad communication.

  Nice living room with fireplace. Hot tub was nice.

  - There was no heating on our stay, and the owner didn’t reply to our message until the next day when they said that a gas man would come out. There was no interim updates and the gas man did not come so we stayed a second night with no heating (it snowed on the second night!). It never got above 55 degrees INSIDE the house our entire stay. The overall lack of communication or empathy about the situation was frustrating, unprofessional and disappointing based on how much we paid. - the firewood which was available outside was all wet, it would have been helpful to have some available inside which was dried out. - there were mugs in the kitchen which were heavily stained / not cleaned. - the water coming through the taps was a trickle so we ended up not even being able to take a shower. - the follow up with the owner following the stay and heating issues has not been the most responsive or active. Even though eventually they have offered to provide a partial refund, I am still waiting on that to follow through 1 month later with me having to chase the property and also booking.com.

• M

  Mihoko

  US · young couple · Jun 2025

  2/10

  Misled and defrauded by property owner

  To preface, this is a review of the poor communication and management by the property owner and not of the quality of property itself. Suranny was supposed to give us the access code 24 hours before the check-in time, which was listed as 3pm on the booking description. I showed up at the property for a self check-in at 7pm and went through the Booking.com app to find the check-in instructions, which I could not find. I called Suranny using the number provided, and she told me that she had messaged me the day before through the app. I had not gotten any notifications, but I managed to find that message, which read, "We just wanted to let you know that the property will be available later in the evening, after 11 PM. Would that time work for you? If it's not convenient, you are welcome to cancel the reservation directly through Booking, and they will process the refund for you." I told her that due to this unreasonable check-in time and her offer to provide me a full refund, I was going to find another option for lodging. However, because my booking was listed as non-refundable through Booking.com, I requested that she contact Booking.com immediately to cancel the booking from her side as the property owner in order for us to receive the full refund. She agreed. I ended up giving Booking.com customer service a call from my end as well to make sure that the process was in motion, as a courtesy heads-up and to explain the circumstance and my conversation with Suranny. Customer service hadn't received a call from Suranny at the time of my call, so they had to call her to get her verbal confirmation. Suranny denied their request for a full refund and told customer service that she can give me $120 off for the inconvenient check-in process. I tried calling her back to ask why she had changed her mind about her initial offer for the full refund, but she ignored my call and messages.

• B

  Benjamin

  US · family with young children · Apr 2025

  9/10

  Great location and nice amenities

  We loved the convenient yet quiet location for our visit to Shenandoah National Park. The house had good space and amenities for our small family. We saw wildlife in the area, including a fox which was cool. It was easy to get checked in and the place was pretty clean.

  Only a few minor complaints. The hot water ran out quite quickly even with a good amount of time between showers. The door hinges were squeaky which woke up some members of our party when going in and out. And the gravel road leading to the house is not suitable for low profile vehicles at the moment. There were lots of giant potholes and a section washed out. We were able to navigate it ok in our SUV though.

• W

  Wilma

  US · with friends · Oct 2024

  10/10

  Exceptional

  The beds were very comfortable. The house was nice and clean. The owners are very accomodating and helpful! Enjoyed the firepit! It was also very close to Skyline Drive. We had an awesome vacation!

• B

  Barnes

  US · young couple · Jun 2024

  8/10

  Very good