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GB · extended_group · Oct 2026
GB · solo_traveller · Oct 2026
Serious safety, security, cleanliness and maintenance concerns
The location was close to city centre
Our stay at this property was very disappointing. On arrival, we identified several issues relating to safety, security, cleanliness and maintenance. Most concerning was the rear door, which could not be securely locked and was easily accessible from a public road. This raised concerns about the security of the property, our personal safety and the safety of our belongings. The bathroom door handle had also come off, meaning the door could not be properly secured and creating a potential risk of someone becoming trapped inside. We also had concerns about the condition and operation of the smoke alarm, which raised questions about the property’s fire-safety arrangements. In addition, there was no hot water, the cleanliness was below an acceptable standard, and the bedding had a damp, unpleasant smell. Water was also coming through the ceiling of one of the bedrooms, indicating a significant maintenance issue. We reported these concerns to the host and subsequently contacted Booking.com. However, the issues were not resolved to our satisfaction. Given the number and seriousness of the problems, we decided to leave after the first night of our three-night booking and had to arrange and pay for alternative accommodation. We have photographs documenting the condition of the property and records of our communications regarding the issues. Overall, we did not consider the accommodation to be maintained or presented to an acceptable standard for paying guests, particularly in relation to basic safety, security and cleanliness. We would not recommend staying here unless these issues have been fully addressed.
DK · extended_group · Sep 2026
GB · solo_traveller · Sep 2026
Very spacious, bright and great for a group
GB · extended_group · Aug 2026
115 Lisburn Lane · Liverpool