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Sep 2025
Great time
family · Sep 2025
Staff was horrible. Messed up our room and would not do anything to accommodate us.
Sep 2025
Honest review
The hotel overall cleanliness was good, WiFi was in and out. I would not recommend the spa services. The buffet was not good but the other restaurants were good. The lazy river was nice but was closed for most of our stay. Our room didn’t get cleaned everyday. The hotel is located 20 minutes from everything so you will need to uber if you want food or if you want to go anywhere. I would say this is a 4 star not a 5 star resort.
family_with_children · Sep 2025
Amazing Resort
family · Aug 2025
The property was nice and new. It's well maintained and employs friendly staff. There are a few things that was not to my liking. The concierge is not concierge but rather a disguised timeshare salesman. They asked if I needed anything a few times but never did the things I asked and still attempted to sell me on timeshare. The next thing is that there is NO AC in the restaurants. We were eating and sweating at the same time as the temperature was the same inside and out (about 88 degrees). The last thing was they nickel and dime you on tide pods and sell them at $1.30 each. I really don't mind paying as it is not expensive but the hassle of having us go down to the resort store to buy it is a big disappointment. It's all inclusive so those should be included. They will serve me multiple alcoholic drinks and tuna sashimi which cost significantly more but won't give me Tide pods to do my kids' laundry. This blows my mind. Overall, the experience was great. The food was good and the staff friendly and attentive. I spent 7 days there and our TIP Bill was about $500 USD. They use prices they would charge you if you were not on the all inclusive plan to ask you to tip.
Carretera Transpeninsular CSL-SJC · San José del Cabo