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CA · couple · Feb 2026
US · extended_group · Jan 2026
Stay somewhere else. Lack of service, zero amenities, rude management, dirty kitchen.
Beautiful location. Comfortable, clean rooms. comfortable beds.
Hotel was virtually abandoned. The restaurant was closed which we weren't told of in advance. The lights were off on the outside patio so we weren't able to enjoy sitting outside after dark. Lights were also off the entire time in the main communal lounge. Absolutely no service in the hotel apart from handing over the keys to our room. Dirty dishes filled with food were left out in the restaurant (which you had to walk through to access the rooms) for the entire 24 hours of our stay. The young woman who was at the desk was nice but the hotel manager was dismissive and rude when I contacted him/her about these issues. This hotel is supposed to be 5 star and is too expensive for this lack of service and rude management. Save your money and stay somewhere else.
US · couple · Jan 2026
Overall a wonderful place with great views, rooms had a wood fireplace but no heat whatsoever
We did not have breakfast, there was a Nespresso machine in the room and apples
The restaurant was not up to the French standard we were expecting. The hotel was French owned at one time and the restaurant used to be top notch but the food was mediocre and everything that we tried to order including the wine was not available although still listed on the menus. San Sebastian is at about 6,000 ft altitude and so was very cold and the restaurant was open so had to ask for a blanket, which they provided
MX · extended_group · Nov 2025
Perfect place for a weekend getaway
Perfect location. Wonderful facilities. Views were breathtaking
Staff attention could improve.
MX · couple · Nov 2025
EL JARDÍN Y LOS DETALLES DE COLOR EN LA HABITACIÓN.
Creo que solo les hace falta variedad de alimentos y un frigobar
Cuauhtémoc 102 · San Sebastián del Oeste