Vinpearl Resort & Spa Ha Long

116 reviews

• C

  Callum

  partner · Oct 2025

  10/10

  Incredible hotel with amazing service! A bit pricey for food and drink, but one of the nicest hotels I have ever stayed in

• J

  John

  family · Oct 2025

  6/10

  For a 5 star premium hotel it seriously underperformed. Good food although centred around a buffet style which felt a bit conveyerbelt with staff not collecting dirty plates and very repetitive roads day. All entries into restaurants was by facial scan which just felt so impersonal like a controlled cafe. Bar had ran out of rum (all week) so couldn’t make most of their signature cocktails, and not many premium spirits and struggled to make normal cocktails. More all-inclusive quality. Food left round the pool and not collected for hours and lack of sunbeds (about 30 total for whole area). inside bar which wouldn’t serve us one night after 10:40 as closing at 11, and ordering pricey and not even nuts or something to align with any other 5* and then switch lights and ambient music off on you when we sitting there at 11:10 but no where else to sit. There was a typhoon warning whilst we were there and cancelled boats. Only way we even knew was after a local taxi driver told us and we enquired at reception and they told us last boat home was 2pm. Shame as the location and hotel its self and location and looks like they focus attention on weddings rather than individual guests. It is beautiful and just feels poorly managed/staff attitude compared to other hotels including the second hotel we moved to in Hanoi which is far superior. Would we stay again, yes as low cost in low season but would think twice if they price like other 5*s elsewhere we had been.

• G

  grahame

  partner · Oct 2025

  10/10

  Excellent

• J

  james

  partner · Sep 2025

  10/10

  An exquisitely beautiful environment and resort. Thank you🙏

• A

  Alfred

  family_with_children · Sep 2025

  10/10

  Amazing place overall. Some facilities are a bit worn out such as stand lamps, fridge in our room wasn't working, and TV needs some proper reset as some apps doesn't properly install anymore. Despite all those, the big question is would we come back again? Definitely, my son had fun and loved every other areas it offers. The office room is also very quiet and has good net speed if you plan to do some work just incase. It has a souvenir store which sells family friendly items, and also offers over counter medicines on the clinic. However if you need very specific needs or items you may need to travel outside the island.