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AU · solo_traveller · Jan 2026
服务拉垮
离雪场近
员工服务不专业,态度不好
AU · couple · Dec 2025
HK · family_with_children · Dec 2025
staff was friendly, room was spacious
no service at all room was too hot despite i turn off the heat and opened the window bathroom facilities were dated i could not access to room service menu even scanned the QR code and no staff could help me at night i ordered french fries 24/12, never delivered breakfast was a battle trying to get seat and no service whatsoever
CN · solo_traveller · Dec 2025
An incredible stay with stunning views while skiing and great food. Perfect for solo travel.
The hotel is walking distance from the ski center where you can pick up your rented gear and then walk directly to both the beginner / practice lanes and also the one gondola and two chair lifts. There are Western / Chinese restaurants and coffee shops close by. The evening and breakfast buffets were great and they do have a wide variety including Western options for breakfast. The view from my room is quite lovely despite not facing the ski mountain and the floors are always heated. I was connected to lovely concierge Yuan Qijia, who always answered any my questions.
Unfortunately there was a problem connecting my phone to the TV in my room (to share the screen), so I wasn't able to use the apps to watch English movies, as the local TV stations are all Chinese. The staff did come to help me, but the problem wasn't solved during this particular visit. The rooms are also not sound-proofed and late at night people walking and talking down the hallways can be heard though the door. Also, if you are not connected to the concierges via Wechat and don't speak Chinese well, you will need to do a lot of translating on your phone.
MY · couple · Aug 2025
No. 455, Baiyun Road, Changbai Mountain International Resort, Songxian County · Xinancha