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Dec 2019
Worst experience we have ever had
Please do not stay here! I cannot stress that enough. This hotel moved us around multiple times to different locations within the same hotel. at one point they took us to a new room that required walking a long distance outside in the snow and ice. When we arrived it was the wrong room and was dirty. At this time it was 5 am and we did not want to move rooms again. We agreed to stay until the snow stopped. During this time we did not sleep just researched new hotels. From only sitting on the bed we got bedbugs. I called hotels.com and they’re customer service said we would be refunded due to these events. At 9:30am when the ice had stopped we attempted to leave and go to our new hotel. The hotel staff stopped is and informed us that because hotels.com was providing a refund due to poor service, and we had stayed for a few hours and would now need to pay again for our stay. I attempted to call hotels.com and went back and forth for over 6 hours. We missed our tours and lost an entire day in Beijing as the hotel would not let us leave until we payed again. They threatened to call the police multiple times. There was a language barrier and it was very difficult to communicate what had happened. Hotels.com was of no help during this time. I was on the phone with hotels.com for a total of 307 minutes. please please do not even try to stay here and have the same terrible experience we had. Absolutely worst experience of our lives.
family · Nov 2019
お部屋は広く、キングサイズのベッドが2つありましたので、とても快適に過ごせました。
Nov 2019
Report loose faucets and broken shower door handle on first day, but never got fix during our stay. Also they only get us one key not very convenient. One day they spilled some water on floor not even mopped. Other than those problems everything is great.
Nov 2019
還可以,交通方便
self · Oct 2019
숙소가 되게 넓고 깨끗해요. 혼자 여행하는데 지하철역도 근처에 있고 길 건너면 마트도 있고 식당들도 많이 있습니다. 버스정류장도 바로 앞에 있고요. 호스트 분들도 굉장히 친절하시고 이번 여행에서 제일 좋았던 부분이 숙소였습니다.
Room 925 Kaide Huaxi · Beijing