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Westgate Smoky Mountain Resort & Spa

8.3/10562 reviewsGatlinburg

Scenic Mountain Views: Take in breathtaking views of the Smoky Mountains while enjoying all the resort has to offer. Luxurious Amenities: Relax and unwind at the full-service spa, pool, and game room, or hit a hole-in-one at the mini golf course. Dining Options and Convenience: Indulge in delicious meals at the on-site restaurants or grab groceries and snacks from the Marketplace anytime. To book your stay at Westgate Smoky Mountain Resort and experience mountain luxury, visit our website today!

What this place offers

  • WiFi available
  • Free WiFi
  • Parking
  • Free Parking
  • Non-smoking rooms
  • Air conditioning

Policies & house rules

  • Check-in from 16:00
  • Check-out until 10:00
  • Children welcome
  • Pets allowed
  • Free parking

Please note a maximum of 1 pet is permitted. Only dogs 60 pounds or less can be accommodated. Charges are applicable for each pet. Contact hotel for details. he resort fee of $9.99 + tax includes the following: - Wi-Fi access - Local telephone calls - Fitness center access - Use of en suite safes - Boarding pass printingGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

Available rooms

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562 reviews

Guests liked

  • Beautiful property and views
  • Clean rooms and well-kept property
  • Spacious rooms and good room size in many units
  • Family-friendly atmosphere and cabin/nature setting
  • Friendly/polite staff encountered at multiple points
  • Convenient on-site restaurant (breakfast to dinner) for many guests

Guests mentioned

  • Waterpark often not included / advertised but extra
  • Pools and waterpark crowded or intermittently closed
  • Confusing or unfriendly check-in process (VIP issues, owner-managed check-in)
  • Limited parking near rooms / difficult ingress/egress
  • Inconsistent F&B quality and limited pool bar hours
  • Reports of high-pressure/paid sales presentation and perceived unfair treatment
  • Some beds or room comforts reported as not very comfortable

  • Dewey

    US · family_with_children · Oct 2026

    10/10

    Everything

  • Ragan

    US · family_with_children · Oct 2026

    8/10

    Not sure we’d stay again, but a decent place for a quick trip.

    It was nice.

    Parking wasn’t ideal. We had to park and walk quite a bit away from the building we were staying in. It was raining most of the time so it was not the best situation for the kids.

  • Michael

    US · couple · Oct 2026

    10/10

  • Ciara

    US · couple · Oct 2026

    10/10

    Overall we enjoy my time at westgate resort

    Clean and comfortable

    Everything was good

  • Steve Goodin

    US · couple · Oct 2026

    9/10

    A Beautiful resort surrounded by the mountains.

    The resort was beautiful. Enjoyed the floating river. The staff was kind. Our room was clean.

    The walls were very thin. We could hear the couple next to us having fun in their bed. And even hearing a can of pop being open. But glad they had a great night. 😀 When we were sent to the information desk to get our room key and information, we were greeted by asking us where we came from. We said Flint Michigan. She was asking us questions about the shootings, murder and how scary it must be. Nothing positive. We told her we live in the township, not the city. We live in the suburbs. We felt like that was rude.

Location

915 Westgate Resorts Rd · Gatlinburg