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US · family_with_children · Sep 2026
Was clean and the beds were comfortable
Very disappointing experience with Wingate by Wyndham Austin North. After our stay, we were charged $250 for alleged damage to a microwave that we did not use, touch, or damage. It is extremely concerning to be charged this amount for something we did not do. I requested that the hotel provide clear documentation supporting the charge, including photos, inspection records, and proof connecting the alleged damage to our stay. Guests should carefully check their final charges and document the condition of their room when arriving and leaving. Based on my experience with this unexpected $250 damage charge, I would not stay at this property again.
US · couple · Sep 2026
It was really an awful experience and and inconvenience they did not work well with booking.com I had never had an issue
Just location but everything else was very bad. I am sorry.
I didn't get prior notification that the elevators were not functioning and we were not able to stay since my husband and I could not climb three flight of stairs. I tried to get a cancellation on the property and they were not able to reply to booking.com. I spent more than an hour in the property trying to be patient and figure it out but it was really hot in the lobby and the property said they would not charge me only to see that they had charged me the morning after. There was no manager in duty that time or through the weekend to help us. I hope to get my refund soon.
US · couple · Sep 2026
US · couple · Sep 2026
US · couple · Sep 2026
Pet friendly and clean
The pillows were very small and flat. Elevator was down at the time
2021 Cheddar Loop Rd · Austin