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US · couple · Oct 2026
Sadly, we will not be referring this hotel to our friends, or booking another stay. The staff being rude, unkind, and no
The location was beautiful with the river behind it, and the hotel itself was beautiful.
The staff, which ruined the entire stay. No matter how beautiful it was. Janna, Front desk at check in about 5pm, was exceptionally hard to deal with. The TV in our King Suit was not working. Upon my 3rd trip down to ask for assistance, I had to interrupt her sitting with 2 friends at a table, to ask again if there was anything that could be done about the tv. She told me to look for a breaker in the living room, that makes the bathroom tv work… While down there, I asked if we could get a cot for our room. So said “No”. When I continued looking at her in disbelief, she then says “did you request one before check in?” I explained that I had not, but did in fact need one. She proceeded to tell me that she was unable to get a cot because housekeeping had left and she didn’t have a key… (having worked the front desk of a hotel before, I understood this to be a lie. And her just not wanting to be put out to get it.)I asked, ok then can we get some extra blankets and pillow. She stated we could. I went back to the room, and when ready, I sent my teenager down to get the extra bedding. Janna proceeded to tell my daughter with attitude that she could not have any. That she didn’t have access to extra bedding… When my daughter walked away, she could hear Janna (still sitting with her friends) talking trash about our family. This stay was for my daughter’s 16th birthday weekend, needless to say, she was very emotional hearing a grown woman talking poorly about us. Very disheartening all around, especially because upon arrival, we were impressed and looking forward to booking again for our next outing. Unfortunately we will not be rebooking and instead left with the feeling of resentment and wanting reimbursement for our stay.
PL · solo_traveller · Oct 2026
Hotel z klasą
Bardzo przyjazny i pomocny personel. Wnętrze urządzone pięknie. Okolica spokojna sprzyjająca spacerom (w pobliżu jest sklep i kościół)
US · couple · Oct 2026
Fantastic.
Clean. Friendly staff.
NA
US · couple · Sep 2026
US · couple · Sep 2026
5480 South Main Street · Sylvania