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US · family_with_children · Oct 2026
I do not begrudge the staff really, because I'm sure working in a hotel can be frustrating, but it took a good long while for someone to come to the desk when we went to check in. The interaction was very short, I was only asked for my name, told what the total was, and then handed a key before the staff member went back into the room behind the desk. The room we were given smelled, but we just decided to deal with it because the stay was so short. However we later discovered the smell was almost entirely localized in the bathroom, which was due to the fact the toilet leaked at the bottom every time it was flushed. The toilet water would seep into the floor and come out through the spaces in the vinyl flooring, along with some white substance. There was also mold on the bathroom wall, and the fan did not work. We were going to spend very little time in the room however, and the toilet issue wasn't completely figured out until late on Saturday. Since we were checking out the following morning, we decided to let it go. By the looks of how the vinyl was curling in the corner behind the toilet, this is an issue that has been going on for a while. The floors were also so filthy that we did not feel comfortable going without shoes and decided to buy some cheap slippers. The bottoms of them were very visibly dirty despite only being worn in the room.
US · solo_traveller · Oct 2026
Good place to rest our head, little did we know we slept ok not knowing our vehicle was broken into and it was a gated parking lot.
That our vehicle was broken into and items were stolen. A gated area only accessible woth room key. No one at front desk to see if the cameras were operable, I called the number twice with no one to answer.
US · solo_traveller · Oct 2026
The staff makes you feel very welcome excellent courtesy!
The staff is very helpful and very courteous. The house keepers are the sweetest people and do a very good job keeping it very clean. They all made us feel very welcome!!
US · solo_traveller · Aug 2026
US · solo_traveller · Jul 2026
7958 Interstate 35 Access Road · San Antonio