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CHESTER, CHESHIRE, ENGLAND · Family · Aug 2021
Our dream wedding
Me and my now husband got married here in November 2019 and have visited to stay since. The tour round to start with completely sold us and we knew this was the place for us. The build up to the wedding, Frankie was like a old friend from the start when talking to her and nothing you asked felt like too much. She had lots of knowledge, advice and ideas. We had free use of the gym and pool for 3 months before the wedding which we loved. The menu tasting was lovely and we throughly enjoyed all the options, this made it a very hard choice! The week before the wedding was non stressful whatsoever. Frankie and the team made everything seem very under control and our final run through was all smooth sailing. Me and my family and bridesmaids stayed the night before and we were treated what to us felt like royalty, we had Prosecco and treats in the room and all the staff seemed as excited as I was for the big day ahead. We had a meal in the blue room which was absolutely delicious!! The day of the wedding… was perfect. Frankie, Russel and their team nailed it. Everything was how i pictured it. They ran through everything with me in the morning, they left me and my bridal party to enjoy our morning while they did all the hard work. We had breakfast in our room, again delicious! Our guests loved the hotel and its staff, especially the bar staff!! The evening do I asked for extra tables and In under 5 mins Russel had his team had set up 2 extra tables for guests - no hassle. The cake cutting was unique because we got to chose a sword to use and made great photos! Couldn’t fault the team here and would recommend to anyone who is looking for a wedding venue! Rebecca and Warren Francis
Apr 2020
It was fantastic staff were amazing they were so kind
WREXHAM, WREXHAM COUNTY, NORTH WALES, WALES · Family · Mar 2020
The Spa is disgusting
My sisters and I booked a surprise spa break for my mum for her 50th birthday and were very disappointed. From the moment we step in the place we were horrified especially because we got there for as soon as it opened which we would of thought the place should be clean.. There was dead skin and lots of little bits in the pool and the spa receptionist who was wearing a black puma tracksuit and a cap said the filter must not be working he will replace it later. My question was why was it not check in the morning and if reply was he forgot. All I will say is don’t go there....
RUNCORN, CHESHIRE, ENGLAND · NONE · Mar 2020
Beautifully decorated
My Mother, my 5 year old daughter and I stayed here in March. We had a wonderful time. The hotel is stunning, the grounds are lovely. The interiors are decorated beautifully. I've got to admit when I read the most recent reviews I was slightly worried but trust me I have the most particular, picky Mother and she didn't have a bad word to say! We dined in the restaurant at night, the food was lovely - although the children's fruit and ice cream left a lot to be desired.. browning pineapple and grapefruit. Everything else was perfect. Breakfast was lovely. The pool was lovely and warm. Very pleased and we would definitely return.
Couples · Mar 2020
Mr
Need better clarification of excessive price for dogs to stay and also of the fact the pool is closed on Mondays. Otherwise it is pleasant and our two night stay there was comfortable, cosy and perfectly acceptable.
Llyndir Lane · Wrexham