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IT · couple · Oct 2026
This is the third time we have booked a property from your selection of traditional Japanese houses in Kyoto. Unfortunately, for the first time, we have found a property that falls significantly below the standards of excellence we have come to expect from Japanese hospitality. The house has a very unpleasant smell, particularly on the upper floor, and there are significant maintenance issues, especially in the bathroom. Furthermore, noise from the neighbouring machiya is clearly audible, suggesting that sound insulation has not been adequately addressed. The kitchen area also requires careful reconsideration. The sliding doors make it difficult to use the space properly and prevent it from functioning as it should. I am extremely disappointed with this booking. Given our previous experiences with your properties, this was not the standard we expected, and it will certainly influence how we approach any future bookings in Kyoto. I strongly recommend that you review this property carefully and address these issues, both in terms of maintenance and the overall functionality of the house. A traditional Japanese property should offer not only character and atmosphere, but also comfort, proper upkeep and the level of attention to detail that guests rightly expect. I hope these comments will be taken seriously and prove useful in improving the property and maintaining the quality of your selection.
JP · extended_group · Mar 2026
FR · extended_group · Sep 2025
Scam, impossible to sleep in, very expensive for what it is
The owner of this property is a scammer. They have an automated system where they make you pay the tax and the “late check out fee” to leave at 11. They charge you everything in order to give you the code to enter, the page wasn’t working and they were not helping me or replying. Check in is 4 pm and they don’t even let you leave the luggage before (even though the place just opens with a code and they were already done with the cleaning). Once we entered at 4 pm, the “house” was missing one bed, the “open-air bath” was only a decorative fountain that you couldn’t even access. The worst of all is that the house is next to a stoplight and there is absolutely zero insulation so you hear a beep next to the bed non stop. We couldn’t stay there, it is impossible to sleep with that noise (you go crazy) so we left the place and the owners were very rude, they were lying saying we used the accommodations even though I have proof that I was at another hotel and they don’t want to give the money back. Of a place where I didn’t stay at all, they didn’t even want to return the tax fee paid before arrival which is illegal. I have been travelling for a month in Japan and this is the only place where I found people like this, it’s a shame for us tourists who come really far away to visit. I hope they are taken out of Booking since they are not up to their standards, Japanese people are the nicest and they usually treat you great and are super grateful and welcoming. What a shame this place.
Jan 2025
Extraordinary home to stay!
We stayed at Yadotu Kyoto Hanare for 6 days and it was amazung!! This place is truly extraordinary - you get lots of space, full comfort and luxury in real, authentic Japanese way. It was a real pleasure to come back to this wonderful home after a long day filled with fantastic experiences. We are very thankful for having the opportunity to stay here. It made our adventure in Japan even more unforgettable. I would highly recommend this amazing place.
US · young couple · Sep 2024
Beautiful spacious apartment with exquisite design, but some irritating noise.
Design was beautiful. Great vibe. Lots of space. Loved authentic Japanese feel and having room to relax and ability to do laundry.
Unfortunately we could hear the cuckoo noise of the nearby crosswalk for our entire stay - which was relentless and annoying. And during the day there was some loud construction noise as well. It was great to have a coffee machine but only having decaf pods was a bummer.
66-15 Mibubojocho · Kyoto