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GB · solo_traveller · Oct 2026
Highly recommended , great location
Location by the lake Staff friendly and helpful
Nothing really
GB · couple · Oct 2026
I am very disappointed with the behaviour of the staff during my check-in. When I arrived, the staff member checked all my details and handed me the fob. However, when I went upstairs, the door would not open. I had to come all the way back downstairs to ask for assistance, but instead of helping me politely, she responded in a rude and disrespectful manner. Her attitude was unacceptable, and she did not seem willing to listen or help resolve the issue. I have never experienced such poor customer service before. I understand that problems can happen, but I expect staff to treat guests with courtesy and respect, especially when they need assistance. I hope management takes this matter seriously and looks into the staff member’s behaviour. Thank you.
CA · solo_traveller · Oct 2026
GB · family_with_children · Oct 2026
OK short stay
Location, parking, kitchen facilities
No view from our room (family room with children), showers always a bit grotty, power cut during night, some bed side lights not working
GB · solo_traveller · Oct 2026
Everything
Nothing
Waterhead · Ambleside