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Apr 2025
Great
ID · Family · Mar 2025
One of the worst experiences at a 5-star hotel
I stayed for 3 days with a total of 4 people (2 rooms). From the start of check-in, I was confirmed about the room cleaning schedule, and I clearly mentioned that I wanted the rooms to be cleaned between 11 AM and 1 PM. However, the next day, the room was not cleaned. I then reconfirmed with the front desk, and they asked again about the cleaning schedule. Once again, I stated that I wanted the room cleaned between 11 AM and 1 PM. Yet today, at 9 PM, when I returned to the room tonight, it was still messy and hadn’t been cleaned. I called the front desk again, and they claimed that I was the one who said that didn’t want the room to be cleaned. Seriously???!! I am willingly slept in a room full of trash for 3 consecutive days. Where is the logic in that?
family · Mar 2025
My favorite location in Yokohama. Great location, amazing shopping options nearby, reasonable prices, and fantastic views.
partner · Mar 2025
The location is great and hotel is beautiful, but I will never stay again because: I arrived Saturday at 2:00, room is ready, but extra charge to go to it before 3:30 Checkout is 10:00, could get noon checkout for 6000 Yen. Breakfast is 4000 Yen. There is no plug for area to do work on computer. I stay in hotels over 200 nights per year globally and have never seen such anti customer rules. Won’t be back to this hotel. It was our Tokyo office suggested this hotel and suggested they take it off of their list.
Mar 2025
Beautiful hotel
The hotel is located in the best area in Yokohama. The staffs are very friendly and gave us a great service.
2-2-1-3, Minatomirai, Nishi · Yokohama