Yume On Paulista

1457 reviews

• ER

  Edna Regina

  BR · couple · Oct 2026

  10/10

  Muito boa, gostamos bastante.

  O hotel é excelente, não tem o que reclamar, os funcionários muito bons, ele é literalmente em cima do metrô, o que nos ajudou muito, o hotel é muito bonito, sem contar das coisas que ele nos proporcionou, mercadinho, aluguel de eletrônicos, eu voltarei com toda certeza.

  Só não gostei do chuveiro, não sabia muito mexer naqueles registros, mas fomos relevando.

• G

  Giovanna

  BR · extended_group · Oct 2026

  10/10
• R

  Ramzn

  BE · extended_group · Oct 2026

  2/10

  Very disappointing experience and a complete lack of professionalism My experience with this accommodation has been absolutely unacceptable. During my first stay, the first room was fine, but the second studio I booked for two nights was a complete disappointment. There was an extremely unpleasant smell, and the toilet was blocked. I reported these issues immediately, but the response came far too late. In the end, I had to check out even though I was supposed to stay for another night. The accommodation then explicitly promised me one complimentary night as compensation. I trusted that this promise would be honoured. When I returned yesterday and made a new booking, the problems continued. I had to wait almost 45 minutes for a response regarding my reservation. Only after several phone calls from reception was someone finally reached. This already reflects very poor organisation and communication. I then reminded them about the complimentary night they had promised me. They asked me to provide a screenshot as proof, which I sent immediately. And what happened next? Absolutely nothing. No response, no explanation, and no follow-up whatsoever. This is an unacceptable and disrespectful way to treat customers. First, the accommodation has serious issues. Then compensation is promised, but when the customer tries to claim what was agreed upon, they are simply ignored. Making a promise and then ignoring it is not an acceptable way to conduct business. The problem is not just the condition of the studio, but also the complete lack of communication, accountability, and professionalism. I am not asking for special treatment. I am simply expecting basic respect and for the accommodation to honour its own commitments. Unfortunately, even that seems to be too much to ask. I am extremely dissatisfied with this accommodation and the way my complaint has been handled.

• L

  Luciano

  BR · extended_group · Oct 2026

  10/10
• F

  Fabio

  BR · solo_traveller · Oct 2026

  8/10