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Oct 2020
Dont stay.
Very disappointing. This hotel is used as a WYNNs hotel we have found out since and at the time we were staying there we could not park our car outside due to visitors cars. police were called to a unit opposite ours due to family issues. windows were broken and a lot of noise. Felt unsafe for my family. The staff tried their best but honestly this should not be an accommodation attached to Hotel.com
family_with_children · Aug 2020
The room smelt really bad of cigarette smoke, the sheets stunk of cigarette smoke, there was holes in the door, it looked like it had been punched. The whole place felt dirty. Paint was flaking off the ceiling in the bathroom. 1 heater didn't work at all, the other looked unsafe to use. 1/2 a roll of toilet paper for 4 people to use. The property appeared to also be used as WINZ housing (this should have been disclosed). Trying to use the driveway was a nightmare as it was blocked by multiple cars. Would never stay here again and would not recommend others stay
family · Aug 2020
The rooms were clean and beds made nice and fresh and the staff were welcoming. However, the rooms weren’t ready when we arrived at 3pm. We had to ask for tea & coffee, towels (twice), a heater, pillowcase etc. There was a hole, the size of a fist, in one of the doors. The parking was a shambles- no order, driveway was blocked several times. The decor is very outdated and is in major need of an update. Heads up, this motel is a Winz Emergency Accommodation so there were a lot of people in this reasonably small property and it was noisey at times.
self · Aug 2020
Awful, tried to put me into smaller unit than what had been booked. Unit had non working lights , heaters did not work, No tea or coffee sachets or milk supplied, No soap in fitted dispensers, Old toilet roll had been wet and dried out. Other units had been let out to long term tenants who argued and used foul language. Rubbish and alcohol cans strewn around parking area and not cleaned up at any time. Unable to contact office to have anything put right and at checkout manager then decided he did not speak English. Credit card fees deducted on arrival not at finish. Do NOT stay here
Aug 2020
Too dirty and too old.
The bed sheets have not changed and found many hair in side the sheets. We asked a staff give us 3 clean bed sheets and we changed them by ourselves.
Cnr Kaimanawa & Heu Heu Sts · Taupo