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Guests liked
Guests mentioned
friends · May 2025
La piscina del apartamento no estaba limpia
partner · May 2025
Ottima
family · Apr 2025
We enjoyed staying at the property. The space was great for our vacation. It was clean, had everything we needed. Communication, though was horrible. It gave me a lot of stress, as upon our arrival to Tulum, which was after 4pm check in time, we haven’t received any instructions. I had filled out the form with my whats app information as they asked during the booking process, but no messages were received. It took me a while to find any contact information of the properties, as they haven’t been responding to my expedia messages. Once I found their whats app number, they sent all the check in information immediately. I tried writing to them again during my stay but they have not responded either.
Apr 2025
We did not get the 3rd floor deluxe condo that I paid for. No privacy or security (security door always left open) on the first floor. No communication with property management. Washer broken. "Private" plung pool not private. People from the street could see right into the living, dinning, kitchen area. Security and cleaning staff nice. Property manager ignored my calls, texts, and emails.
family · Feb 2025
We loved staying here. When we walked in, my teen son looked at me and said "dad, are we rich?" It was a great place to stay for the money!
Circuito Ya-ax, L63 M2 · Tulum