Luala Home

102 reviews

• DZ

  Denis Zelenovskiy

  TH · solo_traveller · Oct 2026

  6/10

  Probably no

  - location - hot water - fridge - electric kettle - host is welcoming and responsive

  - bad smell of linen and pillows - shower cabin is not sealed, so all water pores onto the floor - towels are extremely bad quality and very old - the bed is shabby - the walls are dirty - the view is not inspiring - the noise from outside and from the neighbours and the corridor - the stairs is VERY steep, hard to get your luggage up and down - no ceramic/class cups, only plastic glasses (not clean enough also)

• T

  Trang

  VN · extended_group · Sep 2026

  10/10
• TH

  Thanh Hưng

  VN · couple · Aug 2026

  1/10
• L

  LY

  VN · solo_traveller · Jul 2026

  8/10
• ?

  PH · couple · Jun 2026

  2/10

  A series of major failures—lacks hygiene, maintenance, and hospitality.

  Nothing. It may be a bit cheaper than others but not value for money at all. It boggles my mind that they have a "Wonderful rating"

  I typically prefer boutique hotels over big chains because I value unique charm and personalized service. Unfortunately, my stay here lacked both, turning into a highly frustrating series of misfortunate events. I will never stay at this property again. The Issues: Check-In Failure: Upon arrival, the digital front door access code did not work. For a property marketing itself with smart features, failing at basic entry was a terrible start. Severe Hygiene Issues: The bedroom linens were soiled, yellowed, and I discovered multiple strands of hair as soon as I opened the comforter.Poor Maintenance: The mattress was excessively soft—clearly worn out and structurally compromised from overuse. Additionally, the bathroom water pressure was incredibly weak. Unprofessional Staff: The responders lacked any boutique charm. They were neither amiable nor apologetic when issues were raised, and their personal presentation did not meet acceptable cleanliness standards. Overall, this stay was a very bad deal. It completely missed the mark on basic hospitality, cleanliness, and guest comfort. Avoid at all cost!