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US · extended_group · May 2026
Nice and comfortable place.
I love the open kitchen and the walking closets. I was impressed with the top roof area that have a pool, barbecue and a private gym area. Also, I loved the ample space in the whole apartment. In general, the apartment is very well equipped with all you need for your stay. I really appreciated that the provide us with enough water for drink. A lot of security in the complex. The view is a plus!!
I didn’t like that there was a smell of humidity in the whole apartment ( I open the window and washed the bed sheets. Also the offer to do a free cleaning and sheet changes). Another issue was that the pain of my bedroom was falling down and some of the kitchen as well. The owner must check the air conditioner for filtration. But beside that the place was decent enough to book it again in the future.
DE · family_with_children · Aug 2025
Great location. Way too many rules.
The location is pretty good since it is within Puerto Cancun and across the street from the shopping mall.
All the restrictions. Since the moment you register, you are given the rules of the apartment and there are so many penalties that almost makes you forget you are on holiday. Additionally, the fact that you can’t have guests is a shame.
NL · family_with_children · Aug 2025
MX · review category business travellers · Mar 2025
Exceptional
The facilities and appliances were excelent. Beds were comfortable, and the ambiance of the apartment was amazing. To some, view might not be great, but to my experience it offered a cool beachy vibe with view of the ocean, great sunset and amazing sunrise.
The staff wasn´t bad but too eagered to wrap things up, for example, we asked the staff if we could arrive a bit early, they said no (which is fine) but then, they kinda pressured us to arrive at the time they wanted because their shift was about to end. Its like, then why would you set up a time that is uncomfortable to you and rushes the guests? Or when they collected the key, instead of texting me that they had arrived, the staff just came inside the apartment without our knowledge or consent, I just heard the knock on my bedroom door saying they were here. All´n all, it wasn´t baaad but didn´t make me feel comfortable either.
RIVA, Puerto Cancún · Cancún